Grapevine Ford Auto Repair Service Center

No complaints, all went very well. Price was as quoted.

Arron was great

Nice person !

Miguel did a great job but the initial experience when pulling into Grapevine Ford’s service drive is extremely frustrating. Alejandro and Pete in the Quick Drive side are always the first to meet and see how they can help,, Service Mangers on the dealership side of the drive attempt to not. It make eye contact and customers wander around trying to find someone to help them. The phone system is a painful experience of holding, being transferred and calls dropping. The receptionists at the service counter definitely need to be addressed. When I was picking up my truck for the first time last week I was standing in line to check out the single receptionist finished with a customer, grabbed her lunch bag and walked off while myself and another customer were standing in line because apparently it was time for her break. She wasn’t going to let her counterpart not being there or customers standing in line stand in the way of her break. The other customer and I were dumbfounded, luckily Alejandro found us at the unattended counter and got us taken care of. Very odd culture/atmosphere there. The sole reason I use Grapevine Ford is due to its location. All of my friends and coworkers have moved on to 5 Star Ford because of experiences they have had with Grapevine Ford.

Excellent service from Aaron.

Great service.

Sure

Pete took care of my truck issues and it was done in a timely manner very satisfied with Pete and the service

A Great job!!!

Service was great. Jody was very informative and kept me up to date on my vehicle. I was disappointed that it took so long for my vehicle to be repaired i do understand that this was not because of Grapevine Ford.

Great service! Fast in/out...

Excellent customer service attitude and pro-active response to delayed service delivery.

Thanks, all work was done to my satisfaction and quickly.

Very happy and will see y’all again! There wasn’t any coffee though which would have been nice since I came straight from a long night at the fire station.

Jason was a professional and communicative service representative. He communicated with me everyday on the costs and progress on my vehicle via text and cell calls. Very impressed overall with the customer service and the repairs gi ny vehicle. 5 star for a 5 Starr service advisor!! Thank you, Jami M

Jody is great. I will do business nowhere else. Steve T

Miguel was great!! Thank you!

He’s a good one.

Working with Jodi was effortless and she is very personable. She took great care of me and my Mustang.

Great service, friendly people, we enjoyed the experience. Looking forward to doing more business with your dealership. Thanks