Tim was great... the time involved in getting the repairs done was longer than it should have been and it didn't fix the auto start growling sound... should have been given a rental from the day I dropped off my truck. Not 4 and a half days later
8/22/2020
Ken C. VERIFIED CUSTOMER
Staff worked efficiently. Recall visits to the Dealer are never welcome, but this was as good as possible.
8/22/2020
Bennie P. VERIFIED CUSTOMER
Continued great service.
8/22/2020
Albert G. VERIFIED CUSTOMER
Who was John Carlos Barajas my sales person was Amador Flores.. In any case you guys will have my business and future referrals!
8/22/2020
Matthew H. VERIFIED CUSTOMER
Raul was great as was all the staff I interacted with!
Thank you!
8/22/2020
Troy G. VERIFIED CUSTOMER
Took truck in for tailgate recall and issue not resolved.
8/22/2020
Mariano P. VERIFIED CUSTOMER
Muy amable
Muy servicial
Atento al público
8/22/2020
John A. VERIFIED CUSTOMER
Another perfect job
8/22/2020
Francis A. VERIFIED CUSTOMER
I can’t believe it! Got my car for oil changed, battery replaced, and car wash for less than an hour! If this happens all the time, I’ll refer this Service Department with my friends and relatives. Job well done! Very satisfied? 6 stars for me!????????
8/21/2020
Robert S. VERIFIED CUSTOMER
Miguel did a great job. Professional and very helpful. Clarified service request at drop off and explained services and inspection report at pick up
8/21/2020
Karen D. VERIFIED CUSTOMER
Very helpful and friendly staff.
8/21/2020
Diana M. VERIFIED CUSTOMER
Always deal with Raul and do not have any complaints.
8/21/2020
Scott M. VERIFIED CUSTOMER
Tim is always exemplary in his attitude and service. He is a true asset to your company.
8/21/2020
Jeffrey H. VERIFIED CUSTOMER
Tim was great, got me in and out in less than an hour and that’s the reason I keep coming back, he’s honest and always takes great care of everything.
8/21/2020
Julia T. VERIFIED CUSTOMER
Tim was awesome. I purchased a used vehicle over The weekend & I had a few items that I needed looked into. Time was very patient with my questions & gave very helpful instructions. He was very professional & made me feel very comfortable with my questions and concerns. I will definitely be back to service my car as the customer service was beyond my expectations. Thank you Tim for your amazing customer service I’m a time when customer service
Is a rarity.
8/21/2020
Rex C. VERIFIED CUSTOMER
After receiving as an update The navigation is worse than ever
My phone has sporadic information even with the sync installed Also when I drop my vehicle off I was told that you have shuttle service discontinuedI was stuck for 2 1/2 hours
8/21/2020
Mary Ann. VERIFIED CUSTOMER
Ismael was great, truck came in for service, he was on top of things with my truck needed.
8/21/2020
Judson R. VERIFIED CUSTOMER
All aspects were handled professionally and I was extremely happy with the service. Thanks
8/20/2020
Stephen S. VERIFIED CUSTOMER
We always get good service at Ken Grody Ford of Buena Park. I like my C-Max and want to keep it running reliably so I rely on good people providing good maintenance.
Thank you.