John carlos or ( jc ) was awesome super nice guy that really cares about customers I would definitely come back
1/9/2021
Judy G. VERIFIED CUSTOMER
Happy with appointment process and answers to my questions. Courteous service.
1/8/2021
Michael F. VERIFIED CUSTOMER
Good work
1/8/2021
Mark K. VERIFIED CUSTOMER
The work itself was good, my concern is that I was not notified in a timely manner so I waited at your store for longer than need be.
Other than that, I was completely satisfied with the service.
1/8/2021
Jorge R. VERIFIED CUSTOMER
Problem seemed not to be fixed
1/8/2021
Elaine S. VERIFIED CUSTOMER
Haven’t had a bad experience yet!
1/8/2021
Liciano L. VERIFIED CUSTOMER
Muy buen servicio, muchas gracias.
1/8/2021
Sheila M. VERIFIED CUSTOMER
Henry was really friendly and professional and the work was done promptly, I was in and out quickly.
1/8/2021
Anne M. VERIFIED CUSTOMER
Annette has always worked with my schedule since my husband's stroke. She is always very helpful and we really appreciate her helping us out.
1/8/2021
Charlene C. VERIFIED CUSTOMER
Raul was great
1/8/2021
Bobby D. VERIFIED CUSTOMER
Professionally completed what I ask for. No issues.
1/8/2021
Jeffrey H. VERIFIED CUSTOMER
Tim is always great at getting me back on the road as quick as possible while giving great service and explaining any problems.
1/8/2021
Roy M. VERIFIED CUSTOMER
Raul is an outstanding service advisor. Plus service dept does ourstanding work on vehicles. Job well done. Recommend it to all who own Fords.
1/8/2021
Brandon M. VERIFIED CUSTOMER
Honestly horrible communication skills empty promises I was told that the total would’ve been roughly about 180 to 200 at first by someone on the phone then when I got there in person she told me to 25 and then when it finally came to paying it was over 300 and almost $50 so that’s a huge lack of communication skills here they told me when I first got there that the car would hopefully be ready they’re going to try for the day before New Year’s eve when I actually had gotten to calling them I got attitude for me asking about my car being ready it’s a week later and I finally got my car and when I got my car the check engine light turned back on so what the hell do I pay $350 for if the car is still not ready for me and now I can’t take it back there for another week because I have work it is very stressful and honestly this is probably the last time I will be going to the store I will go to a different location and I will not be giving them any more of my service at this location but Tim was a very nice man and when he actually took over it did get better for the communication part but for the fact that the pricing was so different than whichReally did **** I don’t blame him for that I blame still Annette
1/8/2021
Darius R. VERIFIED CUSTOMER
During my visit to Ken Grody Ford, I was helped by Miguel which might I add was very pleasant. I was having issues with my vehicle maintenance contract which I pay monthly. However I was going to be charged 63$ for an oil change and had asked Miguel if he could check my account in which he did and told me I didn’t have anything that would prove me getting the oil change without paying the 63$ he then mentioned I should go and talk to finance. So I did and they found the issue and fixed it. Thank you
1/8/2021
Tom M. VERIFIED CUSTOMER
Dedicated to his work !!
1/8/2021
Denise H. VERIFIED CUSTOMER
Excellent service, very professional and courteous.
1/8/2021
Margi . VERIFIED CUSTOMER
I have spent more than 30 years in Quality Assurance Management. My experience includes USFDA, Aerospace, Space Flight, Commercial, DOD and Automotive industries. I recognize superior service processes fairly easily. In my book, Ford takes customer satisfaction to the next level consistently..."Customer Loyalty"
Thanks again for a job well done!
All the best,
Ray
1/7/2021
Kathleen A. VERIFIED CUSTOMER
Raul Rodriguez continues to provide professional and knowledgeable service at Ken Grody Ford.