Our service was unscheduled but we were taken care of quickly and professionally. All services were performed as described and our car was delivered on time and freshly washed.
10/14/2018
Jason H. VERIFIED CUSTOMER
Robert was great!
10/14/2018
Tim H. VERIFIED CUSTOMER
Good job
10/14/2018
Shea M. VERIFIED CUSTOMER
He was quick in offering me a solution even though no mechanic was there to help, professional, helped me when I was in great need of a solution being my vehicle was acting up. He Made sure I was not driving my vehicle with having my kids in the car and offered me a rental when the dealership was almost closing. He went out of his way to even offer us bbq'd food before their guy packed up. Robert is just friendly,professional.. amazing customer service overall.
Thank you again
Shea M
10/13/2018
Daniel E. VERIFIED CUSTOMER
At 323 I received a message Daniel, thank you for trusting us with your vehicle. To help our management team deliver the highest quality service, please answer one simple question about
I arrived at 4pm and waited more then 15 minutes for them to get my car I finally asked Sheldon to get it as I could even see it.
This was third time I took my car here it is the third time I got told it's ready and washed and it never is.
I dropped car at about 8 am was told likely about 4 hours I called at 3 asking and was told sane thing as message I recieved later. Sorry you are not good at keeping customer updated.
This is a fleet unit I pay nothing but when I went to get it they were unaware it was a fleet unit and copied my fleet card. To Bill them later. So even your billing department is not up to par.
Overall on 1 to 5 scale I would give villa ford a score of 2.2 maybe 3 because of courtesiness. Sheldon and other people are nice and friendly but as a business not good
10/13/2018
Tricia E. VERIFIED CUSTOMER
Outstanding service....will bring our cars here always
10/13/2018
Scott S. VERIFIED CUSTOMER
Ned was great and helped a lot
10/13/2018
James R. VERIFIED CUSTOMER
I gotta say this was by far the best experience I've ever had with a ford dealer. Can't thank Sheldon Cope enough for getting my truck in and out extremely fast so I didn't have to wait long after a long day of work. My hard hat off to your service team at Villa Ford! Thanks !!!
10/13/2018
Nichole V. VERIFIED CUSTOMER
Robert made this process painless. Thank you so much Robert. I’m new in town and now I know where I’m going when I need a new car. Thanks again
10/13/2018
Michael G. VERIFIED CUSTOMER
Robert is the best. Very easy to deal with.
10/12/2018
Tom S. VERIFIED CUSTOMER
He did what he said he would and came across sincere.
10/12/2018
Ken &. VERIFIED CUSTOMER
Janey the service wrighter was very good at communicating the daily progress with the repairs. For at least 5-days, she continued to give me updates and was very aggressive in completing the repair work in the most expedient manner. Janey is an asset to your company and operation.
10/12/2018
Jeffrey O. VERIFIED CUSTOMER
Jane was courteous and timely with updates.
10/12/2018
Ned S. VERIFIED CUSTOMER
Doesn't get any better
10/12/2018
Richard B. VERIFIED CUSTOMER
Great ????
10/12/2018
Barbara N. VERIFIED CUSTOMER
My experience significantly exceeded expectations!
Thank you Ned!!
10/12/2018
Chris B. VERIFIED CUSTOMER
Jane does an amazing job. She went above and beyond the call of duty for me and is the sole reason I will always be loyal to Villa Ford... she is an all star
10/12/2018
Virsna P. VERIFIED CUSTOMER
Ned took care of the recalls and 1st service perfectly. Great communication and done in a timely manner.
10/12/2018
Mark P. VERIFIED CUSTOMER
Glen Kotler did a fantastic job of resolving an issue that no one else could. He came up with a strategy to replicate an issue that the technicians couldn’t. He recognized that the issue had started while under warranty but remained unresolved after expiration. In that regard, he looked out for us as customers where we could have become extremely frustrated. His ernest efforts to make sure we as customers had our service issue resolved will keep us coming back to Villa Ford, and for Glen’s hard work we are thankful.
10/12/2018
Cecile S. VERIFIED CUSTOMER
This feels like AI you did not have my car at the dealership being worked on and washing my car yesterday. So, I can not give you a review of service at this time because no service was done on my car. Iam looking forward to having my airbag replace.