Domingo was knowledgeable, helpful and explained the entire service procedure in detail. He was friendly and great to work with.
12/2/2021
Wayne K. VERIFIED CUSTOMER
Joel was very good as always,
However I feel that you could have found the problem with the censor
In the key fob, because the spare fob works fine!!!
12/2/2021
Raymond G. VERIFIED CUSTOMER
I’m completely satisfied with the communication that Edgar provides. I feel that I’m in good hands with the Villla Ford customer service staff. Always goes out of their way to make sure my truck gets the service it needs.
12/1/2021
Richard P. VERIFIED CUSTOMER
Edgar was courteous and professional in our interactions with only the delay for work completion an issue (no fault on Edgar).
12/1/2021
Nancy P. VERIFIED CUSTOMER
Glen was grat,kept in contact with me until we came up with a resolution.
12/1/2021
Kimberley M. VERIFIED CUSTOMER
There are two issues that I am unhappy with. The first issue was my sunroof. It is not working correctly and I asked that it be looked at as part of the extended warranty. I was told that after looking at it, the repair was not covered. I decided not to fix it at that time, but I was unaware I was going to be charged $175.00 for looking at it. Had I been told that I probably would have gone ahead with the repair. My other issue is that I think someone should go over the invoice with you when you pick up your car
12/1/2021
Ricky R. VERIFIED CUSTOMER
Very satisfied customer service outstanding thank you
12/1/2021
Toney D. VERIFIED CUSTOMER
No problem.
12/1/2021
Katherine C. VERIFIED CUSTOMER
Carlos was very helpful! He explained to me what had to be done for my car in a way I could understand and what the car was due for next time it comes in. I would come back again!
12/1/2021
Salama E. VERIFIED CUSTOMER
Very satisfied
12/1/2021
Yesenia E. VERIFIED CUSTOMER
Excellent service and my vehicle was done at the time they said thank you Edgar
12/1/2021
Sheila R. VERIFIED CUSTOMER
Carlos worked hard to make sure we were taken care of
12/1/2021
Richard Y. VERIFIED CUSTOMER
Job was done in a timely matter
12/1/2021
Cheryl/Brett B. VERIFIED CUSTOMER
Glen did everything in his power to get the job done
12/1/2021
Robert T. VERIFIED CUSTOMER
Edgar’s always great
12/1/2021
Chris J. VERIFIED CUSTOMER
Glen was very helpful. I was very upset and frustrated at my situation with the problems i have had and are still having with my 2018 F150.
I currently have 3 fords. 2013 Mustang Gt, 2015 Mustang Ecoboost and 2018 F150. Glen helped me to calm down a bit. Glen is great. It is Fords policies that im not happy with. Customer service is not the same as it used to be. I always buy extended Ford Warranties and they are not cheap. Ford in the past always took care of me with the warranties bit now it is a different approach.
If you would like to discuss my thoughts on this matter please contact me.
Also we are /were going to trade in the Ecoboost and possible buy the Bronco Sport. Might mot now since Ford tries not to honor warranties
11/30/2021
Brian M. VERIFIED CUSTOMER
Domingo was great throughout the whole service experience. He is a true asset to your business.
11/30/2021
Justin C. VERIFIED CUSTOMER
Domingo was a great help and got me the part I needed to fix my truck super quick. Always appreciate his help.
11/30/2021
Khuong P. VERIFIED CUSTOMER
Joel was very nice, friendly, attentive, and helpful
11/28/2021
Jaclyn C. VERIFIED CUSTOMER
My boyfriend has a lot of detailing experience from detailing various cars all the time. He also details my car every other week and has never seen major scratches. However, when I picked up my car from Villa Ford today I noticed major cosmetic damage that was not there before. There is roughly around 250-300 micro/somewhat deep scratches on the top of the front driver side fender where some are buffable, but others are not. I would have noticed something this bad and my boyfriend would have as well. After noticing this damage, I went to Villa Ford and asked my service advisor to see the damage report that they wrote up prior to bringing the car into service and he said that there was none since I did not have any major dents or “major cosmetic damage.” I would consider the damage that I’ve found to be “major cosmetic damage.” I don’t know where to go from this so my boyfriend is going to bring my car in on Monday to speak to the management team.