Pablo is great and a pleasure to deal with .. professional all the way! Really do wish Toyota provided shuttle service.
All things good. Tnx john
Arthur was kind, patient, answered all my questions to best of his ability.
Thank you Arthur
The time of service was way less than originally quoted. That was great.
One touch (that we used to get from Markley when we owned a Honda) was a post-service wash - it wasn't detailed, but it was nice to drive away a car cleaner than when we brought it in.
Very professional and helpful
She was very professional but at the same time very personable.
Picked up car and instrument panel was errored out. Had to leave car over night to be inspected.
I always go to Patrick Cabral for maintenance on my vehicles. He’s knowledgeable and respectful and I trust him.
He was extremely professional, polite, proficient and amiable. I had an unexpectedly pleasant experience overall.
Grace is very helpful and knowledgeable my go to service provider.
He was professional yet personal & gave great quality care!!!
The service today was good but it took me 3 days of calling to get someone in service to pick up the phone
Thank you
Very Friendly and professional.
Ashley was outstanding. Definitely one of my favorites.
Always good service, nice employees
Jonathan turned an initially negative experience to a positive.
I ordered tires and made an appointment online; however this didn't show up in Hansel's system. Worse yet the tire sale had apparently ended yesterday.
Nevertheless, Jonathan asked the manager to approve the price i was quoted. The tires i ordered had arrived although they didn't have my name on them.
He told me, to my relief, that they could do the work today. The work was done when he promised.
Jonathan was helpful and informative (about getting an alignment).
He and other advisors will benefit from fixing the disconnect between the tire ordering platform and the dealer's system.
I look forward to my next service at Hansel Toyota.
The videos of the vehicles motor and underneath are informative. I appreciate them. The services is professional and very customer friendly. I'll go nowhere else.
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