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Service Center Review Summary
5 out of 5
1/4/2025
Mr Perez was very professional and listened to our needs i thank the management for all I was in contact with very friendly at the counter wish I had the names
5 out of 5
1/4/2025
Excellent treatment by staff members, polite and informative
Was pleasurable experience.
4 out of 5
1/3/2025
Happy New Year!
5 out of 5
1/3/2025
Everything and everyone was excellent
5 out of 5
1/3/2025
Mike connely is great it's just the priceing is out ragous thank you.
3 out of 5
1/3/2025
Job not done yet, waiting for part ask me wen Job is complete
4 out of 5
1/3/2025
It was refreshing to make an appointment and have it happen as scheduled. Very friendly and helpful. I’ll be back for sure.
5 out of 5
1/1/2025
Friendly and knowledgeable service advisor. He explained the service in detail.
2 out of 5
1/1/2025
Time that was promised was not true. Actually waited 2 and half hours before I went to the service counter to ask what was taking longer than the expected wait time. I was told since the car was there for the recall the wait time thay was in the paper and promised should have never been told to me thay it would take up to 4 hours to complete. Also I understand that washed were not be done the day of service due to the drought but vacuum would be done. None of the vehicle was vacuumed at all. If you have a service please don't make promises to customers that will not be done.
5 out of 5
1/1/2025
Great service, friendly, and informative
5 out of 5
12/31/2024
George was very Patient and
answered all my questions thorougly .
5 out of 5
12/31/2024
Michelle was wonderful. Please give her a raise.
5 out of 5
12/30/2024
Matt was outstanding!!!
2 out of 5
12/30/2024
I had an appointment for my car service on Friday, 12/27, at 3 PM due to a recall. I was informed that I could pick up my car at 5 PM. However, when I called to check on the status, I was told that my car was not yet ready and would be available by 6 PM. To my surprise, I never received a call notifying me that the car was still not ready, and it was kept overnight without my knowledge.
The lack of communication and coordination was very inconvenient. When I called Saturday morning to inquire again, the advisor could not provide me with a satisfactory explanation for the delay. This experience has left me quite frustrated, as clear communication and timely updates are crucial in service interactions.
I hope that future improvements in communication can enhance customer experiences.
1 out of 5
12/29/2024
Too Expensive
5 out of 5
12/29/2024
Really good service!
Super helpful, letting us know all the information we needed to know.
Appreciate it!
5 out of 5
12/29/2024
????????
5 out of 5
12/29/2024
Excellent experience. Thank you Eric!
5 out of 5
12/29/2024
Mr Arroyo was very kind and I felt assured that I was in the best hands.
2 out of 5
12/28/2024
The service center personnel are very rude to the customers. I have not found one technician that is courteous or helpful. Every question asked is always answer with a short reply. We always make an appointment in hope that it’ll be quick but we always get the run around and they always try to push the pick up for longer. Please do better, I love my Optima but I hate your service center.
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