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Real Reviews From Verified Customers
Service Center Review Summary
1 out of 5
1/7/2025
3-5 days waiting to get diagnostics done is unacceptable. My car just sits on the lot while I have to figure out how to get to work. This is before work even starts. There is no reason for this since Kia can schedule appointments to correlate with available technicians to do diagnostics. Such terrible service and asinine business model has driven us away from any Kia Service provider and we may reconsider ever buying another Kia vehicle.
2 out of 5
1/6/2025
Came in for service and car was returned to me with the check engine light on. Matt did an excellent job trying to resolve the problem, but the light is on again. Problem was caused by service tech spilling oil on sensors. Apparently the problem is not solved. I’ll be calling to schedule another appointment. This is very inconvenient given how far away I live from the dealership.
1 out of 5
1/6/2025
Engine light returned less than 24 hours!!
Car problem was not fixed.
2 out of 5
1/6/2025
I dropped off my car for oil change / service plus 3 diagnostic issues. The car was there for 3 weeks during which my key was “lost” and many issues and delays came up. When I finally got my car back, the oil change hadn’t even been done, and the explanation was that it hadn’t been written up initially. While Michelle was very nice, I don’t feel that the service or communication was great and am overall disappointed.
4 out of 5
1/5/2025
Great attitudes. Very helpful. Provided transportation to and from my home since the parts needed for my recall had to be ordered so the repairs took a little longer than anticipated. Got the dust off my car and vacuumed it.
5 out of 5
1/5/2025
Mike was very personable. Kept me informed regarding my car’s service. Providing pick-up transportation is a big plus.
5 out of 5
1/5/2025
Mike was great
1 out of 5
1/5/2025
Eric is fine, but you set him up for failure. This is the second time I had an appointment and my car didn’t get looked at for over 24 hours. That’s an absolute joke… not to mention I was told it could take 5-7 days for car to get seen!!! How am I supposed to survive with no car for a week… and you won’t issue a loaner until they inspect the car…. I’ll he calling in the morning ion Monday to speak to the GM..
5 out of 5
1/5/2025
Ok
1 out of 5
1/5/2025
service was good but someone went through my glove box I had a recipe on the floor and it wasn't there when I drop it off.
5 out of 5
1/5/2025
George arroyo was professional courteous and very informative
5 out of 5
1/4/2025
Timely and kept informed of the works
5 out of 5
1/4/2025
Michael Connelly was great. The communications were great and the work was done in a timely manner. Thank you!
5 out of 5
1/4/2025
Keep up the good work
2 out of 5
1/4/2025
The main reason why I took my car in for service was that I have been getting two error signals on the dash. When I mentioned these things to Eric, he said in order to service those issues they would need to keep the car for two or three days of diagnostics. He did not offer me a loaner vehicle or any means of transportation that I would be able to use during the time of my cars service. I told him that I only had that one car for transportation, but that did not seem to affect his feelings.
3 out of 5
1/4/2025
Price to high.
5 out of 5
1/4/2025
Mr Perez was very professional and listened to our needs i thank the management for all I was in contact with very friendly at the counter wish I had the names
5 out of 5
1/4/2025
Excellent treatment by staff members, polite and informative
Was pleasurable experience.
4 out of 5
1/3/2025
Happy New Year!
5 out of 5
1/3/2025
Everything and everyone was excellent
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