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Service Center Review Summary
2 out of 5
7/12/2026
George was great! He was kind, polite and informative. He also gave me a car freshener in place of the car wash voucher since I told him I don't use the drive through washes. My only complaint is the wait time. 4 hours for routine maintenance service under 10,000 miles is not acceptable. I had an appointment and even arrived 15 minutes prior. Offering ride share is nice but useless if we don’t have a car to run our errands while waiting.
3 out of 5
7/12/2026
Nightmarish telephone experience. Ignored by service management
4 out of 5
7/12/2026
Eric is always great and professional to the customers. My only concern was that the music in the waiting area was so loud it was causing m and other customers to have headaches, seemingly there was no concern nor consideration for the customers waiting for their cars.
4 out of 5
7/12/2026
Great serviced completed and Jose did amazing job helping me get the right services i needed for my sorento! Will defs be coming back!
5 out of 5
7/11/2026
Emilio was very friendly.
4 out of 5
7/9/2026
I asked for assistance with understanding the situation with my vehicle abd appreciated tje extra time George took to show me under the hood and my coolant reservoir.
5 out of 5
7/7/2026
Courteous
4 out of 5
7/7/2026
I didn’t get my car wash voucher
1 out of 5
7/6/2026
I went this time because my Headlight on the passenger side was out and my Upper third Break light too. You were going to charge me $500 to fix. But I was able to buy the bulbs for $31.95 total and it took less than five minutes to put in. So I feel Cheated by Kia! A five min job for $500 ?!
2 out of 5
7/5/2026
The length of time it took to service and repair my Sorento was unexceptable! Took it in on June 23rd and did not recieve it back until July 3rd, and my understanding was that it wasn't even diagnosed til June 27th, which caused me to have to rent a car for 10 days!!! The work performed was excellent, the ammount of time is what I have a problem with! Sorry I couldn't give a better review, but that;s the truth of the matter!!
5 out of 5
7/4/2026
George was attentive and answered all my questions.
5 out of 5
7/4/2026
Your service is always top notch, that's why I keep coming back. Thank you.
2 out of 5
7/4/2026
Jose was fantastic, he was a complete pleasure to work with. Courteous and helpful. My only issue is my service interval was not reset and still shows I’m due for service on my cluster
4 out of 5
7/3/2026
In total honesty, I was having a rough day and Emilio completely changed my mood. He didn't know it, but by him being so welcoming and understanding of my budget and taking the time to get to get to know me; he went absolutely above and beyond. If it wasn't for him I probably would've left and no one would've even noticed.
5 out of 5
7/3/2026
Great communication thank you so much for your help 10 out of 10
5 out of 5
7/3/2026
George provided excellent customer service and kept me updated by communicating effectively. He was honest and helpful. Highly recommend.
5 out of 5
7/2/2026
Great service
2 out of 5
7/1/2026
The estimated time to complete the 2 recalls was 3 hours, it end up taking 6 hours. It is just not acceptable the estimated time was off by that much, especially that he knew I waited for the service.
5 out of 5
7/1/2026
José did a great job. Great customer service
5 out of 5
7/1/2026
Erick was very informative on questions that I ask him .
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