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Service Center Review Summary
5 out of 5
1/17/2025
George was very kind and called me often to keep me informed of what was going on with my car. I've been to this kia numerous but this was the best experience by far.george is a great addition to the team.
5 out of 5
1/17/2025
Eric was very helpful and provided great customer service.
5 out of 5
1/17/2025
Thank you
4 out of 5
1/17/2025
Mike Connelly has been our service advisor for 3 to 5 yrs and I would never deal with anyone else I dont make my service appointment on the days that Mike is not there.
5 out of 5
1/17/2025
Mike kept me informed every step of my car service, Mike is always very helpful, knowledgeable, welcoming and very professional!!
5 out of 5
1/17/2025
Great job
5 out of 5
1/17/2025
Everything went very well
4 out of 5
1/16/2025
Matt was exceptionall as is the whole team at Kia Covina. They are all always so courteous and helpful. I appreciate that Matt text me that if I needed anything or had any questions I could text him. I love that a team member always calls me when my car is done being serviced. I’m never pressured into adding services to my car. However, I do appreciate the suggestions they do offer. Last visit we did many of them. It is always a pleasure to go there!
5 out of 5
1/16/2025
Eric was awesome. He explained everything really well.
1 out of 5
1/16/2025
I don't believe an appointme
nt was necessary since my car sat untouched for an hour and a half. Appointments should mean something to the customer and more importantly the dealership.
5 out of 5
1/16/2025
Excellent service today!!
5 out of 5
1/16/2025
Thank you for your service and support George. You helped me make my decision with confidence and went above and beyond.
5 out of 5
1/15/2025
????
5 out of 5
1/15/2025
Michael C
5 out of 5
1/15/2025
Matt is truly the best. A professional with a great personality.
5 out of 5
1/14/2025
No complaints
4 out of 5
1/14/2025
Great customer service. Made my appointment easy and wait time was not long considering how busy it was.
5 out of 5
1/14/2025
Matt provided great customer service and went above and beyond for my car care. He kept me updated with every step of my car service.
4 out of 5
1/14/2025
Got taken care of, including additional concerns.
2 out of 5
1/13/2025
First I heard when I bought a Kia that the service was great. ( I’ve only had my car for half a year) but this is the second time I’ve come and MADE AN APPT, and it’s taken over 3 hours. Being called its ready. Standing outside and had to complain and wait again! Horrible. Let alone they said no more car wash but they clean windows and vacuum. The windows were worse if they would’ve just left them alone!
I really hope these comments are read because I’m so dissatisfied with the overall experience!
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