Kia My Service

The dealership was comfortable and Eric was very thorough and helpful and nice. Melissa and Edgardo (I hope I got that right) were also very helpful and nice. Definitely made it worth the 45 minute drive out there. Thank you!

I want to thank you for you great customer service and generosity. You also quoted and explained my upcoming services needed in the near future. Thanx again, Terry G

George was great!

I’ve never waited on service for 11 hours . I was never told it would take that long . Also had to call and ask for updates

Not only was George friendly, knowledgeable and efficient. He went above and beyond to make sure we had an excellent experience. We will definitely be coming back to Covina KIA and asking for him. Thank you George!

The attempted upsell on service plans on my EV felt very forced, unnatural, unnecessary and uncomfortable. Service and work performed was good, no complainants there.

Thank you Michael for your great customer service!

Xlnt

Excellent customer service by Michael Connelly. Courteous , Professional and always with a cheery spirit. Takes his time to explain about what is needed in the service visit.

She was outstanding Blessings to all of you

He was extremely helpful and informative

Jeffery Cagle went above and beyond with the service I received at Kia

I have owned Kia vehicles since 2013. This is the second experience I have had with having anything wrong with my vehicle. I am extremely unsatisfied with being told by multiple people different information. For example, the diagnosis I was told 3 separate people completely different times frames. I understand they have many people to diagnose that is not my issue. The problem is consistency. I need to plan my life around not having a car so I expect consistency with what I’m being told. I was also told I would be able to have a rental when and if it was diagnosed and it was covered under warranty. When my car was diagnosed. When my car was diagnosed on a Thursday I was told I could get a rental for 2 days and the car would not be finished until Monday. My car was not finished Monday. Manager had to be called and was finally given a loaner vehicle. I am very upset about the situation. Michael from when understand was sick and I received no update unless I called Kia myself. I have never had a problem with Michael he has always give. Great customer service with me specifically. I do however have a huge problem with your system.

I believe you need assistance with your customer service. I had an appointment at 3 o’clock. I walked in to your service department and was not greeted. I was looked at and no one said a word to me. I had to ask for help then I was told well your service provider is not available. I sat and waited. They finally tried to call her on a walkie-talkie and she was doing something with snacks then at some point finally one of the service providers tried to start helping me and kept calling the server that was supposed to help me because obviously he did not want to once they finally did help told me my car would be ready in two hours dropped off the car at 3 PM. No one called me. No one text me by 7 PM I called and was told not sure where your car is at but if you get down here, I’m sure we’ll have it ready for you? I don’t know about you, but that’s not very good customer service.

All very well.

Everything good except I have to return to get my master lock after the tire rotation

I was very disappointed in my service. I received a video from the tech department. Music was blasting so loud and he was talking so fast. I have no idea what he was saying except that he couldn’t put the filter in because I hadn’t left the key. No one contacted me to say they needed a key in order to do it, but I called and said then do it however no one let me know it was over $100 more no contact showed up to get my car and was told I owed instead of 317 442 very unprofessional technician should never call a customer with blasting music and talk to a lot that you can’t even understand what they’re saying. Will not continue to do service with Covina Kia

The service was good. The one recommendation I would make is when I called for an appointment. They said a 10:00 AM at 11:15 AM. They brought their car in to start the service. In my opinion that is too long to wait before the car is taken. It would be better to somehow figure out how to make appointments that don’t let people just sit for an hour before anything even begins to happen.

Always a great experience.

It would be nice to see the video or photos of the stuff in the car before and after any changes