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Service Center Review Summary
2 out of 5
2/27/2025
The car had marks all over it from the people who serviced it, I just had it cleaned. The staff at the counter were rude and not helpful. George who served me was polite but asked why I was there, the vehicle was new and due for a 6 month service. If he doesn’t know this yet, he probably should be briefed on the process of purchasing a new vehicle and how it works. I work a lot and don’t have the time for rude, incompetent people, especially when they look at me as if I’m the **** who wanted the stains off my new car, that was just cleaned the Friday before the service.
5 out of 5
2/27/2025
Matt is fantastic. He is the singular reason I am choosing service at KIA of Covina.His service is excellent, he is seamless, positive and super friendly.
5 out of 5
2/27/2025
Matt is fast and efficient and friendly
5 out of 5
2/26/2025
None
5 out of 5
2/26/2025
George did a great job with helping me out. Incredibly professional and hard working, also communicated very well with me and made my stay at Kia an easy one. Thank you George!
1 out of 5
2/26/2025
My brand new car has problems it shouldn’t have and has yet to be fixed
1 out of 5
2/26/2025
Took to long to diagnose, didnt get the diagnosis correct. So even though the price for service was going to be less expensive ultimately than expected, it didnt include fixing the issue that was as much or more of a safety concern than what needed repair.
5 out of 5
2/25/2025
Michelle was very nice and courteous and patient with me when I was having trouble with my digital payment. The service was done within the allotted time.
5 out of 5
2/24/2025
George is the best rep there ver kind, patient and efficient.
4 out of 5
2/24/2025
Thank you for finding out the problem of my Seatbelt that was not working and I appreciate your Service
4 out of 5
2/23/2025
Always good service, never been disappointed, look forward to next service
5 out of 5
2/23/2025
Very efficient and excellent customer service by George
5 out of 5
2/23/2025
The guys and gals were very helpful
Bought my car there and will buy again
5 out of 5
2/23/2025
Fast service
4 out of 5
2/23/2025
Completely satisfied with the service I received at Covina Kia and George Arroyo is extremely polite and accommodating. He represents the dealership very well I couldn’t be happier ????
5 out of 5
2/23/2025
Good customer service.
4 out of 5
2/23/2025
I am always very satisfied with the service I get at Covina Valley Kia. Michael Connelly is always professional and is very knowledgeable and thorough. I travel to Covina just for the service. ??????????
I won’t take my vehicle to any other dealer! Keep up the good work!!
5 out of 5
2/23/2025
Everyone was very polite and professional. Only problem is lot is too congested- to hard to get around
4 out of 5
2/23/2025
George was great. His recommendations were spot on
5 out of 5
2/23/2025
Excellent customer service.
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