Kia My Service

Well done!!

No comments, everything ok

George was able to service my vehicle as directed by Mike, the service manager

I requested shuttle service. When I was ready to pick up my car the shuttle was not available. I was told it was going to be an hour which I was ok with it. However it was hard to get a hold of Michelle to get update on pick up time. Car was ready at 12:30. I was not picked up until 2:30. I was ok waiting however not getting updates from Michelle was frustrating. Calling the actual store the service line was always busy. The operator didn’t answer. Finally I had to talk to parts to get to Michelle. Overall Michelle is nice however she needs to get better at getting back to her customers. I heard another customer having the same problem. Very unhappy and frustrating

Excellent

Great service, Thank you

Excellent job!

Eric is the best. He's very attentive and goes above and beyond. I always get the best service with him. He is a great employee!

Job well done

He communicated great with me and completed my complaints. Thank you George ????

I was very pleased and satisfied by the customer service I received and the professionalism displayed by Matt Park. I came in to get my less than 1 year old car serviced due to several recalls and I was not looking forward to my appointment, because my first experience with the service department when I had an issue with my vehicle just 3 months after purchasing was very frustrating. Prior to my appointment, I already felt that Kia in general has was one of the worst service department experiences I had ever encountered. I came into the appointment thinking that I was going to have to put up a fight and walk out in frustration. However, to my surprise within a few minutes of the appointment, Matt pleasantly explained to me the services needed that day and immediately assured me that the service would be completed on the same day, and I would have my car back by the end of the day. He also took the time to ask me if I needed anything else or had questions about my service appointment. Matt did not look like he didnt want to be there, and didnt look or act like he was miserable. I did not feel as if I was being a **** or annoyance for being there, but rather, I was a valued customer. I receieved my car a couple hours earlier than expected, which was a pleasant surprise, and Matt even offered to take off the plastic cover that was left behind on my drivers seat for me as I was leaving. I can tell that Matt is enthusiastic about his job, is customer oriented, very competent and knowledgeable, and is a shining example of what it means to work in a service department. Matt is an asset to Covina Kia, and deserves to be recognized for his effort. I really hope that every associate at Covina Kia will strive to emulate in future appointments the top notch customer service I received from Matt. Thank you Matt for restoring my confidence again with Covina Kia's service department.

George made the appointment easy and he gave me honest feedback and recommendations on my vehicle. Being a college student, buying a new car isn’t always easy considering my finances are ****, he was understanding of my situation without me having to say too much and that alone made me feel good! He referred me to a collision center so that I can get a free estimate for repairs and gave me advice no one else was willing to. He wasn’t just trying to make a quick sale for the sake of commission and I truly appreciate you George! Thank you! I mean it!

On the receipt when you pick up the car, you put down the problem was fixed. You do not put down what was wrong, in gge future please put down that it was repaired and what the problem was.

Quick and easy, advisor was very nice

Great Service ????

No when my daughter got there they said she wasn’t on the schedule and we made our appointment online and received confirmation! They said they have been having issues with online! They need to not have that working then if they are not using it. I can’t imagine people who schedule and take off work then are told this! Very disappointed in Kia not very professional! Thank god though they did the oil change but made her wait longer!

Eric Perez was an amazing help. Professional, patient and kind.

George was very friendly and polite… advised of upcoming services based on the mileage of my vehicle. Didn’t pressure me to handle them right away as he could tell I was in a hurry.

Everything went smooth car was ready fast thank you kia covina

Keep up the good work