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Real Reviews From Verified Customers
Service Center Review Summary
5 out of 5
3/19/2025
Looking forward to receiving the survey. Danielle was polite and friendly. Good energy.
4 out of 5
3/19/2025
It was quick and efficient. Would have love to have my engine looked at and fixed, as these were engines replaced at no cost, because of the oil burning due to your engines. As I have to top off every two weeks.
But other than that service was great
5 out of 5
3/19/2025
I am thoroughly impressed with your dealership. Everyone is friendly and helpful.
4 out of 5
3/19/2025
Today was our first time having a service done at that dealership, I have to mention that Erick was exceptionally professional with a sense of urgency to have our car serviced. He treated us well with lots of respect and went beyond to get the information about our cars ( something we have never had other places done for us before). We are very satisfied with this visit and surely be coming back to have our cars serviced at Covina Kia.
5 out of 5
3/18/2025
Matt is great. Friendly, very professiona.
5 out of 5
3/18/2025
Job welll done very cooperative
5 out of 5
3/18/2025
Always a pleasure working with Mike!
5 out of 5
3/16/2025
George was pleasant as usual. ????????
5 out of 5
3/16/2025
George is good about keeping me posted on repair status. Car returned to me sooner than expected.
4 out of 5
3/15/2025
eric is just the best
2 out of 5
3/15/2025
We did not get clear instructions on what our car needed. We waited for the estimate of 3.30hours just for them to do a simple recall and tell us what the car needs. We asked for more further instructions but did not answer our questions well. We truly felt like we wasted our time. We didnt like the overall customer service.
1 out of 5
3/15/2025
Despite making an appointment and leaving my car all day, no work was done. I was offered the opportunity to reschedule, which I did. I asked if this time it would be same day and advised that this will take two days. I’m glad I asked, as I’ll need to make alternate transportation arrangements if I can’t drive home at the end of the day.
I also enjoyed receiving texts from staff, however neither one ever received my replies.
5 out of 5
3/15/2025
Service was excellent. I have no complaints
5 out of 5
3/14/2025
Michelle was very helpful great customer service thank you
5 out of 5
3/14/2025
He is very thorough in his explanation of the services he recommends. He is personable.
3 out of 5
3/14/2025
Your website for comments **** when it comes to activation of submit or yes/no buttons.
5 out of 5
3/14/2025
Always understand and very helpful
4 out of 5
3/14/2025
Mike’s the best
2 out of 5
3/13/2025
This second recall repair service visit was better than the first time. At least the problem was actually fixed. But it should not have taken TWO visits to accomplish one repair. Very poor planning and service delivery for an open recall. Parts should be on the shelf to take care of customers impacted by any recall.
5 out of 5
3/13/2025
Thank you for making me feel so comfortable and at ease during the process of getting my car service
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