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Service Center Review Summary
5 out of 5
3/22/2025
Michael is a true asset to Covina Valley Kia. He gives outstanding customer service.
5 out of 5
3/22/2025
Eric was great, he is always very helpful and goes above and beyond to make sure my vehicle is in good hands.
4 out of 5
3/22/2025
I've been a happy customer since 2014 when I purchased my car.
1 out of 5
3/22/2025
It took way too long for the service! If you could let us know that it will take 3-4 hrs then we could have planned our day better
5 out of 5
3/22/2025
Excellent service. Danielle kept me posted of the progress of the service being done. They also made sure the car had all the recalls done. Thanks for your assistance!
5 out of 5
3/21/2025
Overall great customer service
5 out of 5
3/21/2025
He did a great job.
2 out of 5
3/21/2025
The service took twice as long as I was told when I made the appointment.I was prompt so I don't understand why I was made to wait so long to basically rotate my tires also my text wasn't answered when I had a question. So as a result since my next service call isn't free I will be going to a local kia dealer.
5 out of 5
3/21/2025
Always satisfied with Matt help. And service. Very informative always updating on the car. Very satisfied with Matt service.
5 out of 5
3/21/2025
Great customer service; friendly guy;
5 out of 5
3/21/2025
Mike was a true professional through and through. Never giving me any unnecessary information and just what was needed. The process was smooth and easy, along with the loaner vehicle provided by Trish. Mike is an excellent asset to any organization, and an owner should be proud to have him on their staff.
4 out of 5
3/21/2025
Everything is OK. Thank you
5 out of 5
3/21/2025
The service was very good Michael was very helpful and I was in and out in about 2 1/2 hours so that was very good but the service I have always gotten at Covina Kia has always been excellent thank you so much Michael for being so helpful and kind it is greatly appreciated.
5 out of 5
3/20/2025
Danielle was great. Thank you!!!
2 out of 5
3/20/2025
Danielle was very friendly and professional. I appreciated her. The wait was too much for me. Almost four hours for an oil change.
5 out of 5
3/19/2025
Looking forward to receiving the survey. Danielle was polite and friendly. Good energy.
4 out of 5
3/19/2025
It was quick and efficient. Would have love to have my engine looked at and fixed, as these were engines replaced at no cost, because of the oil burning due to your engines. As I have to top off every two weeks.
But other than that service was great
5 out of 5
3/19/2025
I am thoroughly impressed with your dealership. Everyone is friendly and helpful.
4 out of 5
3/19/2025
Today was our first time having a service done at that dealership, I have to mention that Erick was exceptionally professional with a sense of urgency to have our car serviced. He treated us well with lots of respect and went beyond to get the information about our cars ( something we have never had other places done for us before). We are very satisfied with this visit and surely be coming back to have our cars serviced at Covina Kia.
5 out of 5
3/18/2025
Matt is great. Friendly, very professiona.
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