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Service Center Review Summary
5 out of 5
3/27/2025
Michael was very welcoming.
5 out of 5
3/27/2025
Mike is always very professional and knowledgeable
4 out of 5
3/26/2025
I really appreciated that the technician sent me a video of the inspection
4 out of 5
3/26/2025
George provided and excellent service. He was very communicative and showed interest in getting my car fixed all the time. Thank you.
5 out of 5
3/26/2025
Your service is always good, time is always exactly as you are told by the service desk
5 out of 5
3/26/2025
Very friendly
4 out of 5
3/25/2025
I’m
1 out of 5
3/25/2025
My front windshield was scratched. my car is new and i’m pissed.
1 out of 5
3/24/2025
Door guards initially came out really badly (worker had to re do it). It took extra time. There are also new yellowish brown stains in my car on the passenger arm rests that happened during the car service. Seems like the workers were eating and got mustard or some kind of residue into my car leather interior that doesn’t come out. Disappointed since I bought this vehicle brand new at this dealership last fall.
5 out of 5
3/24/2025
Michael was a pleasure to work with. I'll ask for him again next time I visit.
Thanks Kia
5 out of 5
3/24/2025
George Kasem was extremely helpful and sincere. Great example as to how customer service should be potrayed
5 out of 5
3/24/2025
They made it quick and easy for me and I appreciated that.
5 out of 5
3/23/2025
Good communication with Eric and service completed in timely manner.
Thank you Eric
2 out of 5
3/23/2025
Put the customer first when it comes to shuttles. Not to run erands for the staff like picking up food or plates and napkins when custo.ers are waiting to be picked up.
1 out of 5
3/23/2025
The problems are still the same. I thought Kia are bad cars.
5 out of 5
3/23/2025
George was awesome! He was friendly, helpful and a great communicator.
1 out of 5
3/23/2025
The service department is a **** joke. It took over 5 hours to get my vehicle back then they still had the nerve to charge me over $300 for their absolute dog **** service. **** you all for ruining my Saturday with your extremely slow service and for completely overcharging me for it. It was just a simple oil change for fucks sake. **** you all!!!!
1 out of 5
3/23/2025
I am not victor my name is Jovanni Molina I don’t own a Kia at all someone is using my phone number for some reason
5 out of 5
3/23/2025
Good job
5 out of 5
3/22/2025
Michael is a true asset to Covina Valley Kia. He gives outstanding customer service.
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