Kia My Service

Never did the complimentary multipoint inspection.i was told you ran out of snacks ks! So no snacks were put out.

Awesome!

The worst service I have ever received my car sat in the service department for 2 1/2 weeks with no update throughout when I only brought it in to get it diagnosed nothing complicated

Michael provided excellent quality service throughout the entire experience. He provided me an update when my vehicle was ready for pick up. Excellent service throughout the day. Completely satisfied.

George was great!

Oil dripping from oil pan after oil change.

After receiving our car back later than what was estimated, we were told that the air conditioner was working at above standard. Not only did we know that was not the case, but we had to drive straight from the dealership to Neveda for a funeral in 105+ degree heat with substandard air conditioning performance. On our return a few days later we had to experience 110-degree heat without air conditioning blowing any semblance of cold air. The day after we returned, we brought the car to Garden Grove KIA for a second opinion and it found a leak in the censor and fixed it under warranty and replaced the freon. I will let you grade yourself based on the facts.

Wait times on hold to speak with a service agent are ridiculous. Waited on hold 20 minutes at times before hanging up and just driving down to your location. This happened several times. I made it known I wanted the multi switch recall done when I dropped off the vehicle, but the part was not ordered right away. Even though you had my vehicle for 10 days, I still had to schedule another appointment to come back and have the service done. This was not very professional. I had removed the rear seat to diagnose the fuel line leak, and I brought the car to you with it removed thinking I would save you the trouble of having to take it out yourself. The car was returned to me without putting the seat back in. Would have been courteous to at least ask if I wanted it in or out. It is these little things that have made me decide I will not be bringing my car to you any more.

Thank you. So far so good on my Cadenza. Thanks for the 102,000 check up. I requested a trip to the mall, so I was dropped off and picked up by a nice and professional driver from your shop. See you next time!

Thanks again Mike for outstanding service!

You guys are very professionals i am really satisfied with the service

Good job

Always a pleasure to be assisted by Danielle Z. Amazing advisor and will definitely be coming back for future appointments.

I was very happy with the service at Covina Kia

Mike and his team has always do great work. I haven’t been led to doubt nobility. Thank you very much for taking care of me.

Mike takes care of my car needs Thank you

Will make sure to provide a positive review for The dealership and Daniella. She seems to be a very good employee. P

Danielle was great and extremely helpful! The one thing I would’ve loved was if they had ordered the correct tire mobility kit(recall) when it first was ordered. This is the 3rd time they’ve had to order it as my car is a GT Line and it’s a bit frustrating. I would think they would know which model of car they are ordering for…But I’m happy that I will be getting the correct one soon. I did get two new tires and was happy she found a coupon for me. However the rims seem to have some wax or something and look very dirty for the tires that were maybe rotated? I’m not sure but it that is within normal then I would’ve like to know but rims on one of the tires look dirty and encrusted with something. I thought it was scraped up but I have to look closer. It seems like some wax. I was surprised to see that. I thought at least, the rims would have been polished and looking good. Not sure why that is. I did really appreciate Danielle’s service and I can tell the dealership did change owners. Far better service.

Ernesto was such a great service advisor. He managed to take of my personal dilemma while still being able to provide the services necessary to my TILLY.

Love KIA