Kia My Service

Guillermo was very friendly and helpful

Great customer service!

Everyone was professional and very nice.

I really appreciate the thoroughness of Guillermo. He was very professional and explained everything to me. One of the best service experiences I have had.

George was professional,informed and informative taking time to explain both what was being serviced and what was coming up for service

Thanks To Michael and his team , Always taking care of my need with my Kia Optina , AAA+

Michelle was courteous and professional. She tried her best to give me the best possible service.

Great service thank you very much. I had a great experience as well!

Service took way too long. The staff who move the cars seem to move in slow motion. Never seen that at a dealership before. There seems to be no sense of urgency.

Had 7am appointment... I was the 3rd person in the Service Area. Oil change and tire rotation wasn't completed until 930 am... Far too long for that to be completed... Also, no carwash due to whatever restrictions the city has. Michelle offered to have my windows cleaned and interior vacuumed, I declined the offer .. I didn't have time for them to do it .. Recently moved to Glendora, was looking for a close, reliable dealership... Unfortunately, not happy with the experience... Looks like I'll have to drive to Kia of Cerritos for future maintenance...

Received my car almost 2 hours later than told. I might have to take my car back as there's a new knocking sound i hear after accelerating and braking.

Very friendly, courteous and kept me informed.

Outstanding Service Experience! I had the pleasure of working with Eric Perez, and I can confidently say they are one of the best in the business. From the moment I walked in, they were professional, courteous, and incredibly knowledgeable. They took the time to listen to my concerns, explained everything clearly, and made sure I fully understood the service process from start to finish. What stood out the most was their communication—regular updates, honest timelines, and no surprises. They coordinated with the technicians seamlessly and went above and beyond to ensure my vehicle was taken care of promptly and properly. It's rare to find someone who combines technical expertise with such strong customer service skills. I left feeling confident, respected, and appreciated. Eric Perez is a true asset to the team, and I wouldn’t trust my vehicle with anyone else! Highly recommended!

Michael was great. Service did not clean the windows as stated from text. They did not have the part to fix the windshield wiper fluid issue. However, they did complete the task in a timely manner.

Good communication!

I did not appreciate how my car was not brought out to me, instead I was lead to my car where it was parked.

From the moment we brought the vehicle to the dealership we were treated with respect and our concerns were addressed.

Was not told how long I would be waiting and waited more than two hrs for an oil change. My car was not brought to me and instead had to go get my car from the lot. Been going to Covina Kia for years even before buying my Forte and had nkt experienced that.

Another flawless and easy service! Thank you!

Great Service