Kia My Service

Thank you

Russell explained everything to me and I was well pleased with what he did for me I really appreciate it

The folks there all do a great job.

Thank you for your excellent service

James was very nice told me everything he gave me a time that my car would be ready and it was in fact 15 mins sooner and they even wash my car

Damian was extremely accommodating. Not only was I able to drop my car off prior to opening time, but my car was completely done before my original appointment time. In addition, he was able to provide me with new tires and service with ease.

When we got our vehicle back it was almost out of gas. The dash and inside of the windshield was covered in a layer of dust like the window had been left down while it was inside the shop. The driver side window button is broken and the passenger side air vents only blow cold air. I called and left a message on 11/2 the same day we picked up the vehicle, but no one has called me back. I called today and asked to speak to someone the lady said the supervisors were not available and she could set me up for an appt to come back or transfer me to voicemail again. I asked for an appt because we want this fixed as soon as possible and the earliest appt she could offer was 11/27. I told her we couldn't do that Saturday that we would be in South Carolina from 11/23-27, so right now we have an appt for 11/29 at 7:45. I am frustrated that we are told to ensure the loaner vehicle is in kept in good condition when we return it, yet when we come to pick up our vehicle we aren't afforded the same courtesy and now there is something wrong with it and we have to bring it back.

I like that service was speedy. And I was checked on in between time

James's customer service was 5 star as always! He even insisted on running my car through the car wash and I was so appreciative of that!

In and out without any problems. The team did a great job!

Yes

awesome job

The employees were courteous and helpful but that $194 diagnostic fee is outrageous and unnecessary. I get that y’all need to charge a fee - that totally makes sense to me and if it were a nominal & reasonable amount I’d be more than happy to pay it - but almost $200??! Very dumb and unreasonable policy. I know I’m speaking into a void right now because you are a corporation and I’m a nobody but on the off chance that anyone on the receiving end of this actually cares to know, a $194 diagnostic fee is a very stupid policy...makes me dislike KIA very much despite being satisfied with my car and the service this dealership provided. Yalls mechanics and salespeople are great..DO NOT pin the blame on them! Place the blame on your extremely dumb $194 diagnostic fee policy. Peace !

Waiting two hours was too long. The waiting room was quite well equipped but the chairs are big and deep I found that it would’ve been helpful to have a pillow behind my back. I thought the service workers were fine and it seems as though the work was done well.I liked my clean car. But a long time waiting like that causes me to miss work and that costs me money.

My check engine light came on the morning after I picked up my car from University Kia.

Ariel holds the fort down,has incredible car knowledge, and should be commended. I've had additional visits interacting with Ariel and Lee, both stellar.

Services very nice and easy

Franklin provided excellent customer service!

Anthony was very helpful. He even took me out to show me how to use my cruise control just to ensure I was knowledgeable. Anthony went above and beyond to assist and make sure I was satisfied!

Great customer service as always!