Kia My Service

Ok

Michael the best good man

George was very thorough and made sure I was well taken care of

Very informative and communicative.

Thank you for servicing my car

Service was fast and I’m happy thanks

I should not have to wait 30 minutes to get my car after I paid for service . This is not the first time this has happen at this service department .

Eric provides zero communication and ignores the text message system

Eric is very professional, answered all my questions and had me out the door in a timely manner. I was very happy with my experience at your dealership. I have 3 cars total serviced there as needed. Thank you!

I’m very satisfied with Mike interaction with immediate on my recent visit. He reviewed service that my car needed. Thanks

Greeted with respect. Treated well by all employees. Great communication.

Nice service, I didn’t appreciate that my dash cam was disconnected and unmounted.

Eric was great !

No one informed me about my car when or if it was ready. I had to call today to be told yes, my car was ready. I also did not get a rental car as I have waiting three weeks for one, never got a phone call saying if was available or not. The price I have to pay out-of-pocket is ridiculous when I have to get my own rental car I’ve been going to Covina valley Kia for 13 years and this is the worst ever customer service received.

This is Brenda grinder I always see Michael Connelly and he always gives me good service.

Michael, my service rep was outstanding and bent over backwards to accommodate me. I’m very happy with the service I received in the 24,000 mile maintenance. What I am unhappy with and I have already emailed and texted The general manager, Oscar. There was a $100 difference in the price texted that I got in a text from your Company, your location and the price that Mike had quoted me and then I paid while Mike extended a 10% discount as a new customer, it didn’t come close. I have had my car serviced every 5000 miles since it was purchased. The first two years at Tobin Kia in Las Vegas And the 20,000 miles was done at Ontario Kia. I chose Covina because it was a closer location. Again, my service rep was outstanding and delivered world class service. That’s not my issue. I sent screenshots of everything to Oscar the general manager and also shared it with mike my service rep. I look forward to hearing from someone as no one has contacted me as of yet 12 hours later.

I will fill out the survey. Thanks

Michael is the best!

Thank you very much. Only disappointment is that you can't wash the car after service.

Rep was fine. No problems. We got there before 7. Gates locked and not opened unti past 7.5 an. We were first customer. Over 2 hours way ti long to wait fir a simple oil,filter change.