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Service Center Review Summary
2 out of 5
9/15/2025
When I scheduled my appt. I was told 2-3 days just to diagnose my car--already a ridiculous amount of time to leave it without any actual repairs--and no loaner provided. But when I checked in, I was told 4-5 days to diagnose it, still with no loaner available! I had to rent a car with no reimbursement! No meaningful update until I called and was told the part was on back order and I was #6 in the queue for a loaner. Almost two weeks later, it's ready!
This is the WORST CUSTOMER EXPERIENCE I've ever had from a service Dept. and I will not purchase another Kia and will recommend others not buy one as well. This LOW LEVEL OF SERVICE is inexcusable!
1 out of 5
9/15/2025
The service advisor albert seemed to have no concern of why i was there he really didnt acknowledge me ...now trish and josh they where great other than me waiting almost two hrs for my loaner car which i do not blame trish for ..but when i asked albert his response was i dont know i guess there washing it and tgat was it
4 out of 5
9/14/2025
Joshua is courteous in dealing with customer, He explain in detail on what to be done on the carHe report like progress of work in detail.
5 out of 5
9/14/2025
He communicated even when I knew it was a busy day. He did a great job, and the car was ready at the predicted time.
4 out of 5
9/14/2025
They told me that I was going to get my vehicle vacuum and my windows clean and they didn’t do it
4 out of 5
9/14/2025
Michael was friendly and professional from the moment I walked in until he handed the key back at the end.
5 out of 5
9/14/2025
Everyone was very professional, I had a pleasant experience. Exceptional customer service from the gentleman that assisted me at the check-in and checkout counter. Overall a ten out of ten.
5 out of 5
9/14/2025
Mike is always friendly and informative. It's a pleasure to talk with him whenever I go in. Thank you again!
5 out of 5
9/14/2025
Michael was very friendly and I appreciate him making sure my car was clean and charged. He went above and beyond
5 out of 5
9/14/2025
Eric did a great job listening to our request and helping us find a solution to reaching our goal.
5 out of 5
9/14/2025
Na
5 out of 5
9/14/2025
Mike is the best! Thank you!
5 out of 5
9/14/2025
Thanks!
4 out of 5
9/13/2025
I had an outstanding experience thanks to Eric’s incredible customer service. He went above and beyond to make sure all my questions were answered and that I felt completely taken care of. Eric was attentive, professional, and genuinely kind throughout the entire interaction. It’s rare to find someone so dedicated and patient, and he truly made the process smooth and stress-free. I left feeling valued as a customer, and I can confidently say that Eric is a huge asset to the team. Highly recommend working with him!
5 out of 5
9/13/2025
Everything look good. I am satisfied with your service . Thanks
5 out of 5
9/13/2025
Mike always give excellent service!
5 out of 5
9/13/2025
He’s friendly and good at what he does! Always easy and breezy working with him!
5 out of 5
9/12/2025
george was very helpful with my first maintenance appointment. he constantly kept me updated and did a good job
5 out of 5
9/12/2025
Very satisfied with the service I had today. Thank you Michael and team!
5 out of 5
9/12/2025
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