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Real Reviews From Verified Customers
Service Center Review Summary
5 out of 5
9/27/2025
Everything was amazing at Kia Covina. I will definitely be coming back again. George was a great help!
5 out of 5
9/27/2025
Great customer service and fast turnaround.
1 out of 5
9/27/2025
Our car was at Kia for 3 weeks. We got minimal updates, no replies to messages or voicemails, and had to drive over to get an update. Despite making multiple requests for a loaner car we got no correspondence apart from being told “ xyz” will reach out to you. Overall it was a highly frustrating and disappointing experience. The car was also returned dirty with the foot mats being out of position and a really bad smell inside the car.
5 out of 5
9/27/2025
Michael is the best!
5 out of 5
9/26/2025
Michael has great customer service.
4 out of 5
9/26/2025
I was happy with my experience at the dealership
5 out of 5
9/26/2025
Alberto was very experienced and efficient to provide feedback about the service provided to my Kia Sportage.
5 out of 5
9/25/2025
Great service!
5 out of 5
9/25/2025
George was great! Very nice guy! Very helpful!
5 out of 5
9/24/2025
George was really attentive and friendly. Very clear communication from him and would come back to Kia for service. Thank you!
5 out of 5
9/24/2025
Mr. Kasem was friendly and helpful. Which I greatly appreciate. K. Morgan
5 out of 5
9/24/2025
Eric explained everything clearly and quickly. He was kind, respectful, and overall very helpful.
5 out of 5
9/24/2025
NA
4 out of 5
9/23/2025
The process you have in place now works well. Eric is a good person to have in his position. He is very through at what he does. Explains ‘what’s next.’ Enjoy this day!!
3 out of 5
9/23/2025
Eric is so nice! I will forever get my car serviced there simply because of him
5 out of 5
9/22/2025
Excellent service amazing customer service
4 out of 5
9/22/2025
george is amazing
2 out of 5
9/22/2025
George provided excellent customer service and provided timely updates on vehicle. I was disappointed that the technician failed to re-install the cabin air filter. I didn’t notice it until I drove away and the clips that hold the glove box up came falling off my dashboard. I understand they wanted to inform me that the cabin air filter needed to be replaced, which I declined as I could do it myself, but put it back prior to having the car ready for me. I decided not turn back and go to the dealer as I had already spent over 3 hours waiting for my service to be completed. Thank you.
5 out of 5
9/21/2025
Eric Perez provides excellent customer service and was very professional.
4 out of 5
9/21/2025
Michael is one busy guy he took my service contract quickly - I signed in and then got my car numbers and my contract to sign it was done in minutes. KIA then messages you and lets you know quickly when your car is finished. Within hours my routine maintenance was finished and upon picking up my car… Michael gave me a voucher for free car wash at the nearby gas station win win!
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