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Service Center Review Summary
5 out of 5
10/5/2025
Very professional and courteous . (Customer service oriented and thorough to provide the outstanding service). Thanks!
5 out of 5
10/5/2025
Michael is awesome to work with every time!
5 out of 5
10/5/2025
Mr. Connelly always makes time to answer my concerns, explaing why the service team does what is needed.
5 out of 5
10/5/2025
Eric was amazing and very informative with any questions we had. Would definitely recommend him to any family or friends needing maintenance.
4 out of 5
10/5/2025
Mike has always been great. The reason why I left was because of the tech who didn’t adjust my headlights. Had to drive all the way to Texas getting checked by other vehicles high beams, when I fact my lights were not at factory settings. That was just under $15. Oh and I have yet to be high beamed by another vehicle. Imagine that. Glad Mike is still there. He’s awesome.
5 out of 5
10/5/2025
Michael was wonderful.
1 out of 5
10/4/2025
Left dirty rubber gloves in veh. Did not reset service due light.messed with seat setting..took items out of gloves box & threw on floor.not professional for the price you charge.
5 out of 5
10/4/2025
I appreciate the great service
1 out of 5
10/4/2025
Yes I would like to be contacting.
1 out of 5
10/3/2025
I told the person that one wheel cover of the right side wheel bent and needed to be replaced.
Nothing was done. They simply rotated the tires and did not fix the wheel cover. I even bought the wheel and tire package and asked if it was covered under the package, but no answer.
No options were provided, so i still have a broken wheel cover whith no proposed solutions from your team.
5 out of 5
10/3/2025
I had a fantastic experience getting my oil change done here. The wait time was super reasonable.
Michael was incredibly professional and went above and beyond. Not only did he handle everything efficiently, but he also helped me get my license plate on, which I really appreciated.
2 out of 5
10/3/2025
My ride back to pickup my car didn’t show up until 2.5 hours after my car was ready. Also I got a text that due to water conservation my car wouldn’t be washed but windows would be cleaned and car vacuo. Neither of those happened.
4 out of 5
10/2/2025
Danielle I got your text message I tried replying there but I got no answer so let me share this review with a job well done at KIA… I had a routine oil change on my hybrid- I was told about a few hours so I went and had lunch around the area and was texted when my vehicle was ready to be picked up. It’s been that simple and so I continue with KIA service
4 out of 5
10/2/2025
I have been going to Covina Kia since 2012 and I have been nothing but satisfied with my service.
4 out of 5
10/2/2025
Covina Kia always had horrible customer service until Josh got hired. Josh actually listen and got the issues I’ve had resolved without making me feel like a woman who doesn’t know **** about a car. Kia make Josh you main guy for customer and train people their how to do their job. Josh keep the the amazing work! And Kia don’t **** up and let this guy go. He is a RARE GEM!
Thank you Josh!
5 out of 5
10/1/2025
Alberto was courteous and efficient. He was able to solve problems quickly and stayed in touch with updates as necessary. San excellent team at KIA of Covina!
4 out of 5
10/1/2025
All thanks to George. He made sure I had all the information i needed and that I wanted the work done before it began. Hoping to schedule each and every service with him going forward.
5 out of 5
10/1/2025
George was very helpful. I appreciated his honesty and help. Give that man a raise.
3 out of 5
10/1/2025
My only feedback is that your paperwork says that you will no longer do car washes to conserve water, but you will vacuum the inside and clean the windows and that was not completed
5 out of 5
10/1/2025
George was very nice and caring thank you
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