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Service Center Review Summary
4 out of 5
10/12/2025
I was very happy with Alejandro. He kept me updated on my car and was very courteous.. Apparently I was his first customer and I wanted to say I was very impressed. I hope he continues to grow with the company as I hope the company continues to keep their customers happy which I have always been. thank you thank Carla L
5 out of 5
10/12/2025
Mike is always great to work with I feel he completely knows the product. Always happy to work with him.
5 out of 5
10/12/2025
Great service
1 out of 5
10/12/2025
You did not vacume or clean my windows
1 out of 5
10/12/2025
“A problem they can’t replicate”, exactly what a mechanic warned me Kia would say even with my video recording of oil lamp on and loud metallic tinging noise. I was told warranty ended 10 days prior to bringing it in. Problem happened and reported in August. I had to be out of town. My car sat until I returned and I feared driving it would cause more damage to engine. No oil pressure, off and on, lower gas mileage, is serious to me. I wanted my engine checked to be sure it will last more than the 22,700 miles.
5 out of 5
10/11/2025
Everything was great
5 out of 5
10/11/2025
100% satisfied on your service
3 out of 5
10/10/2025
No
2 out of 5
10/9/2025
Check in service was great; however, pick up was cumbersome and disappointing. Although I paid on line so I could benefit from the “express” pick up, it was not. I also feel the 3% charge for paying in person with credit card is not fair, especially with the high cost to have your car serviced. Also, the no wash statement on the text message is ridiculous and should be changed to more appropriate language, and the window wash is bogus, unless you call turning the wipers and auto wash on and calling that a window wash; otherwise the windshield and rear window were not cleaned. I have had 3 cars from Covina Kia and most likely won’t be back.
5 out of 5
10/9/2025
Thank you for the service!
The car runs and operates
Very well now!
5 out of 5
10/9/2025
Excellent customer service
4 out of 5
10/9/2025
Mike explains any repairs that need to be done in detail.
5 out of 5
10/9/2025
Excellent customer service and reliable support.
4 out of 5
10/9/2025
George took time to give specific information about my vehicle’s needs and the options available to service them. Service was completed well before the estimated time.
5 out of 5
10/9/2025
Thank you Michael is amazing got me in and out today Thank you ????????
4 out of 5
10/9/2025
It was a bad experience going with you and having Mr Alberto Nuñez in the service department . He is not a friendly person and not professional. He has bad aptitude. I watched him interact with other coworkers and made a bad comment about his coworker. I don't think that's professional. He is an arrogant person.
5 out of 5
10/8/2025
Exelente servicio como siempre gracias
5 out of 5
10/7/2025
George was very helpful and explained what services were needed for my car.
5 out of 5
10/7/2025
Everything was great. My fam and vehicle were well taken care of.
2 out of 5
10/6/2025
Michael was great. !He was informative and good public relations. What was frustrating is that my steering wheel ,was left turned to the right.I returned the next day to have it remedied. I was given a car wash voucher for the inconvenience. Thank you for assistance Michael. Covina Kia will remain my service center.
Deborah Taylor
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