Kia My Service

Thank you for your (by the looks of the wall) CERTIFIED exemplary customer service! I was pretty nervous going in, but that was quickly dispelled by the best customer service I’ve ever experienced at a dealership or even in the automotive sector! Thank you Mike and the whole service team!

It says it all 7 Kia cars that I enjoyed

George kasem was great to work with! He kept me informed about the progress of my car, which was great since the issue with my car turned out bigger than I thought. His communication helped me feel at ease.

Excellent staff she service

Happy with George’s service. Thank you.

George provided timely updates on the condition of my card. His attention was appreciated

George was excellent! Attentive, courteous and went out of his way to ensure my service was done in a timely manner.

George was friendly, thorough, and efficient.

Michael was amazing. Very thoughtful and knowledgeable. He made the process so smoothe and stress free. Will definitely come back in the future.

Alejandro is very helpful, and know his job.

Thanks for everything

the cause of my dissatisfaction is because there was poor customer service and the vehicle still runs the same as before.

I will complete the survey. I was very happy with the service I received.

Overall I was very satisfied and Kia personnel were extremely professional. I would like to point out (2) minor things to me but if Kia of Covina did this to many customers you may lose some confidence from customers. 1. Why send to text about saving water and that you will only be vacuuming when vacuuming did not even get done. I never expected my car to be washed & vacuumed in the first place. Better off not mentioning it if not going to follow thru. 2. Someone sat on the front passenger side of my car and left some grease marks from dirty pants. I was able to clean it off easily, but it was completely preventable with plastic cover.

Call to discuss further

He was really quick and efficient, got me in and out of the door in a timely manner. He deserves a raise

This service was ok.

Great customer service. Thank you

I got up at 5:30 in the morning to drop my car off with you at 7 AM. Making the appointment in the first place was a pain. Initially, I left messages for so-called service reps about making an appointment. I either got NO call back, or got a call back three days later, when I was not available. Eventually, I was able to make an appointment through the automated system, which is always a difficult and unsatisfying experience. There are always too many variables and possible questions that cannot be answered by a robot. I showed up at 7 AM, ONLY TO BE TOLD, AT THAT POINT, THAT IT WOULD TAKE 2 TO 3 DAYS TO GET TO MY VEHICLE. I HAD NOT BEEN INFORMED OF THAT AND WAS NOT PREPARED FOR THAT, SO I TOOK MY VEHICLE AND LEFT. That is where we now stand. I give that whole experience a D minus. Now, per your request, I have given you significant feedback. I will be surprised if I get a response to it.

Love my Kia dealer and the workers. A small bit of feedback to improve your customer service. When a customer comes up to the counter, the workers should be more alert when customers walk up and are standing in front of them for at least a good 5-7 minutes instead of them looking at the computer screen. I had to call attention to them that I standing in from of the counter. Suggestion: have a bell on the counter for customers to ring or have a ticket box on the counter to alert the worker that a customer has approached the counter. Second, need to put attention to detail. I brought my car in at 44K service. On my paperwork it was documented at 43K. When my car was returned, it was documented on the label to return for oil change at 39K. Really?? Thank you for allowing comments. Hoping someone reads them and acts on them. It would be nice if someone would call me back to let me know the improvements made to my suggestion to improve customer experience. I think this is the reason you ask for comments. ****-****-xxxx