Kia My Service

The people who helped were very nice, but I drove out of the parking lot without a solution to my problem. Today, my Jeep died, and I am stuck on the side of the road with no power in my car at all.

The staff is amazing and the service was great.

He was able to get the repair done on time. This hasn't always been the case.

Great, friendly service every time!!

Karen has been great to work with, and has been very understanding of our needs to have the SUV returned to its original condition. However, the workmanship of those completing the repair has not been satisfactory. The trim sticks out more than it should and is loose in some areas. There are scratches next to the window on the molding. There is a larger gap between the molding under the door than on the driver side. There is a small dent on the door near the top closest to where it curves towards the window. If the door was replaced, why would there be a dent there? There is now a chip in the paint on the driver side back door. How would that happen? The workers need to pay closer attention to the details. One can refer to the driver’s side to see how the trim and molding should be installed. The clear strip that acts as a guard for opening the door is gone from both passenger side doors. Not sure why it would be gone from the front passenger door as it wasn’t involved in the mishap. These strips are still on both doors on the driver side. Please rectify the foregoing issues.

Friendly people and great service.

Consistent, dependable personnel & service.

Excellent overall service

Justin was completely unprofessional. My appointment time was 10:00. I got there at 10:02. He had checked my mileage and I had signed the estimate by 10:10. Justin said that my Sorento would be ready within an hour. My Sorento was lowered to the ground at about 11:00. At about 11:30, I told my son that the service was taking too long. We were overheard by a lady walking by, who said something to a man behind the counter. He was sympathetic and checked on my car. When Justin was going over the charges, there were no apologies. I requested $10 off so I could go to a car wash. He said no, I could come back. I had to leave, other appointments and a trip out of town - with a dirty car. When I said I would never come back. Justin said whatever. When he walked me out to my car Justin was flippant and said he didn’t understand why I was so angry. I was angry, I never raised my voice. I am extremely disappointed. For over a year I felt like a valued customer, now I don’t. I won’t be back. If someone asks me I will say I love my Kia, but don’t go to Paso Kia.

Keep it up

Mike always does an exceptional job! His customer service is second to none! I will continue to bring my vehicle to Covina valley Kia to have it serviced every time! Thank you very much! Kevin

For the first time I can honestly say I was treated with respect by Kia service department employees. Mr. Cagle was very professional, kind,and patient.

A high level service department that meets all my expectations. All employees are extremely helpful and courteous. All service was completed by a very professional technician. Katie Waldron was very professional in informing me of my vehicle status during servicing.

The only problem was picking up my van,. Said it would be ready. But paper work was not had to wait not long but I was in a time crunch that day.

She was great

Darby was great. She was friendly and informative.

I have already written my entire experience so I suggest you simply read it

Katie was so nice to my son and I Ty

Adrian is the awesome. He communicated with me when it was necessary. He communicated with my parents and helped explain thing to them regarding my vehicle.

Everyone was soooooo nice