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Real Reviews From Verified Customers
Service Center Review Summary
5 out of 5
4/25/2022
James kept me informed of the repair status and explained in detail the work being done in a way I could understand.
5 out of 5
4/25/2022
Courteous, clean environment. Quite pleasant.
5 out of 5
4/25/2022
She was great and very sweet and personable
5 out of 5
4/25/2022
Karen was very thorough and complete with explaining all that was gonna go on with the service of my 2015 Kia…
Thank you for great service….
Steve Collins
5 out of 5
4/25/2022
Thank you for the work that was done on the car
3 out of 5
4/25/2022
The wash and vacuum was not done well
5 out of 5
4/24/2022
Just a big Thank You , you did a great job, at least I feel safe.
4 out of 5
4/24/2022
Yes. Everything was done correctly, and in a decent time frame.
1 out of 5
4/24/2022
Air conditioning is not working. I mentioned this during my scheduled service for the rattling noise coming from the suspension. I was told that the A/C was fixed but it is only blowing warm air. The rattling noise is still present. This is the last time I will be taking my vehicle for any type of service to your location.
4 out of 5
4/24/2022
I was very Happy and please with Micheal Connelly and Covina Valley Kia the service was Excellent!!!! I left with a big smile thanks to Micheal Connelly and the Covina Valley Kia team!!!????????????????????Thank You I will definitely come back to get my care serviced and recommend others to do the same
5 out of 5
4/24/2022
Good job.
5 out of 5
4/24/2022
It was a very comfortable visit and thank you for the snacks. See you next April .
remember we are snowbirds.
1 out of 5
4/24/2022
scheduled 12:30 appt. 2hrs. for oil change not happy about wait time
5 out of 5
4/24/2022
Thank you for fixing my car so quickly today, really appreciate it. Everyone is so kind and helpful!
2 out of 5
4/24/2022
I was dissatisfied because I called Monday morning told them about the recall and they made a appointment for Friday at 10am and drop car off thinking it was being fixed and after 2 hour wait they said it was ready so went to pick up and then they oh we have to order the parts not happy at all with service yes they washed it but gas is not cheap and time off from work to take it again and they had a week knowing what I was coming in for not good!!!! They told Monday when I called they had the part!!!
4 out of 5
4/24/2022
I was attended to by a man called Layton. He was attentive, polite, and very accomodating. The vehicle was returned to me with all mirrors and seats as I had left them prior to my visit. The vehicle was also given a complimentary wash and looked quite nice upon its return.
5 out of 5
4/24/2022
Service department is always extremely informative of letting me know what steps they are taking and explaining what they have done.
1 out of 5
4/23/2022
1st appointment girl never saved tire for scheduled appt.
2nd appointment took 3 1/2 hours for tire.
No communication saying why taking this long.
I need recalls done but I'm afraid to bring it in we may never get the car back ????
Very disappointed ????
5 out of 5
4/23/2022
Brian was very nice and helpful. My car was taken on time and the service was done in a timely manner
4 out of 5
4/23/2022
Well we were satisfied with the service it took one hour and 45 minutes for an oil change; and that’s with an appointment. That seems to be a little long.
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