Kia My Service

Thanks

Great job ???? ????????

Alex was very helpful! He always called me back and provided the best information he could regarding my vehicle. He was very friendly, and I would definitely recommend him to others.

Originally setting up the appointment. I requested a specific part to be replaced but was told to simply make the regular service and then request it day of. On the day, I was told that it would have to be inspected on another day with a seperate appointment. And to my suprise the maintance was also to include a lot of other services that I wasnt aware of, totaling 1100. Which I eventually declined, I called in but had no response and was given a number to text which I also received no reply. So I returned to verbally decline the extra service. During the service I received a video that was to noisy and mumbling to understand. When I picked up my car, my tires were over inflated, and the car hadn't even been vacuumed, which I remember being regularly included during my services. During the conversation I had, the representative constantly talked to other repesentiblves, non-working related. And he constantly tried to upsell on tires and brakes, which I declined stating I will do later for other reasons. The service was unacceptable, and unprofessional. The bare minimum was done. And I still received no word on the part I REQUESTED to be looked at. To which upon getting my car I told them I will no longer use this dealership for that part replacement. Along with seeing other customers also frustrated with the slow and terrible service, I too was unsatisfied. Not to mention my belongings in the car were all thrown into the front passenger seat. This experience shadows all other visits I've had, which were good. This makes me question the abilities and integrity of this dealership location.

Michael was very good in communicating with me on my first phone call. He was even better when I brought my Telluride in for service. I will be back next week for some additional service. Thanks Michael, Martin, and Covina Kia!

Nathan was very friendly and helpful. I liked how he showed me visuals of what he was talking about when mentioning my tire tread.

Friendly service and explained everything and helped me with everything I needed

Michael wasn't at work on Friday, so Eric Perez took over, but it took several times to get in contact with him.Nobody seemed to be able to find him was getting the run around. But when i finally met up with him.He was very nice and helpful.

He has great customer service! Treated me with good care. Definitely Going back.

I was so pleased and happy that Kia management kept their word and got me out of there in two hours. Very happy. I’ll take my car there anytime

George is always great.

Always a pleasure doing business with Covina Kia.

Excellent service. Great staff. Alberto is a star.

Hood job

Michael is the best, gave excellent customer service. Made sure that our van is well taken cared off. Updating progress efficiently

Michael was very professional. He took care of my needs and keep me informed.

You have not returned my second set of keys.

Michael Connelly always does an amazing job. I trust him! He looks out for me and communicates updates as they come along. Truly enjoyable experience. Thank you.

Thank you all

Thank you