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Service Center Review Summary
3 out of 5
5/16/2026
Noooooo good service
5 out of 5
5/16/2026
Emilio was great! Very kind, welcoming, everything was as promised, would like to have him every time
5 out of 5
5/16/2026
Emilio was very kind
5 out of 5
5/15/2026
I was very pleased with the service I received from Eric at Kia. He was patient, professional, and friendly.
5 out of 5
5/15/2026
Emilio was friendly and very courteous . If I can at least get good customer service from service department representative I’m good. it alleviates the discomfort of having to leaver your vehicle that is semi-new in the shop.
5 out of 5
5/15/2026
Excellent customer service. Eric is great. Also very happy for how quick the service was completed. Thank you!
5 out of 5
5/15/2026
Excellent service w Emilio. I had several post purchase issues w my MVP 2026 Carnival which Emilio helped resolve. I am truly appreciative for his help
5 out of 5
5/14/2026
Jose is amazing. He's very friendly, patient and professional. Awesome customer service and it's rare to come across that nowadays.
5 out of 5
5/14/2026
George is great to work with! He’s always
5 out of 5
5/14/2026
Great customer service
5 out of 5
5/14/2026
I really appreciated Jose’s great customer service and attention to detail. Thank you, Jose!
5 out of 5
5/13/2026
George was Great and very proffasional thank you George for yr service, a very happy customer
4 out of 5
5/12/2026
I waited 15 minutes to be acknowledged at the service desk. The computer screens are high and I am short. I finally decided to go around the corner of the service desk and speak with George.
2 out of 5
5/12/2026
Didn't get answers to questions about timeline needed to manage rental costs. Never got quote on windshield starburst as requested. Car interior was left with splattered residue in dashboard, mirrors and sunroof. Returned within two days because we discovered the passenger seatbelt was broken sometime during Kia's possession. With how long you all had the vehicle (our primary car), the trip we had to make from Yorba Linda, and how much we had to front to rent a car because no loaners were available--I'd hope to have more frequent updates and the car returned at least as clean as it started out. I'm not looking forward to leaving it overnight again and having to get a second rental.
5 out of 5
5/12/2026
Great
4 out of 5
5/12/2026
George Kasem was very good. You should have a sign up that says digital service fee is $1.99 because I don't feel like they have anything to do with the service I had done on my car
5 out of 5
5/12/2026
Everyone is friendly and helpful. Erick answered every questions I had also he explained with detail. I definitely recommend covina kia to all family and friends
4 out of 5
5/11/2026
George did an amazing job and I will be requesting him for my next service.
5 out of 5
5/11/2026
It was very good and perfect customer service.
5 out of 5
5/11/2026
Michael was great to work with. Highly recommend.
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