Kia My Service

I am satisfied with the work that was done now that the car is running smoothly again. However, I have a serious problem with my vehicle being left somewhere unlocked and getting it returned with scratches on one side, and it appears as if a door was opened into something because there’s damage to the edge of a door. I also have a problem with having to pay for work that was under warranty.$1,500 out of my own pocket because your advisor did not check if the work is under warranty! This is my third vehicle with your Dealership and now I don’t know if there’s gonna be a fourth.

Eduardo consistently demonstrated professionalism, reliability, and excellent customer service. His attention to detail, positive attitude, and ability to handle transactions accurately contribute greatly to the team’s success. Thank you for your hard work, dedication, and commitment to maintaining a high standard of service.

Jose was personable and informative and easy to talk to.

Poor communication

He was excellent!

He was very nice and prompt and professional

Michael always provides great customer service. Thank you.

George is amazing . First time molding was damaged . George reordered it . When application was done the second time the driver side door/window frame was unsatisfactory . Plastic bubbles and visually was different then the rear . Even your service manager says to reorder the piece . George reordered it . I brought my Kia in for 35,000 mile service and application of the last door/window molding . When George and I inspected it yesterday the molding was cracked on the bottom . It’s now reordered again . Not sure if it’s the material or the person installing i.

Eric was amazing and very thorough with his customer service. The video is a great touch. Thank you Eric

While my car was serviced for routine maintenance. Door was dinged and scratched. I pointed it out to Michael and he’s looking to have it brought in to make it right on the 20th. Once you guys make everything right. I’ll be glad to give you my assessment

Very helpful and answered all my questions ????

Great service. Great staff.

George did a great job helping me understand what my car needed and settle into a new Kia hub that I never visited before.

Eddie was down to earth explained the services with great detail.

Eric perez is awesome! Always super helpful, calm and takes the time to explain everything patiently (even when I asked the same questions twice. I always appreciate the service!

My car was checked in by 11:42am Aside from regular maintenance I also requested for the driver sun visor to be checked, a posted note was placed on my paperwork. However no one reached out to get clarification for that note, and the visor was not checked. 2pm I returned to the dealership, without having received any notifications that my vehicle needed approval after the inspection. While I was walking inside the dealership I saw my car parked outside. Went and spoke with Mr. Velasco if my vehicle was finished, he said he didn’t know and was going to be checking, he got up and left. By 2:02pm a text message came in with the inspection video that was made, and 2 things were pending to be approved. He came back but never clarified directly to me that my vehicle was done. Another Kia associate finished helping me to check out and give guidance on the outcome of the inspection.

Work done in a timely manner, happy with the service. Thank you

I made an appointment and chose the oil change plan online for $214 value package for oil change. When I show up, he told me that he can't find what I have chosen. And then selling me a $6xx plan (the most expensive plan among the 3 he provided) for oil change. When I chose the cheapest plan ($3xx) among the 3 he provided, he told me I can't use my $60 coupon. I believe there is no restriction for such rule on the coupon, except there is a clause that "service redemption may not exceed 30% of the purchase amount". I hope we can build the trust and not selling not necessary service options. I have already perform a full service at December 2025 for around $1,000, except for the transmission fluid change. It is just 6 months since the latest service.

George is the best. His customer service is very helpful and professional. I would highly recommend him and Covina Kia

Thank you for the great service you provided for my car. You were helpful, professional, and made the whole process easy. I really appreciate your excellent customer service.