Kia My Service

Great quick service with awesome customer service!

I felt like a queen from your staff. What happen? My several prior experiences were negative so I had to go to another Kia service facility in Alhambra. But after having my car broken into twice I had negative from them too. (Not having any of my calls returned). So I had to go outside of Kia service departments. So with the recall letter and Alhambra facility closed I returned to your Covina facility. WOW was I surprised to received such great service. Thank you! Thank you!

Quick and efficient service. Very friendly. Service at this location has definitely improved.

Answered all questions and great service

Erick was courteous informative and professional

Erik and Ray have been great and very professional. Thank you

Came in for a 8am scheduled appointment. Arrived at 7:30am and my car was ready at 10:05am for an oil and tire rotation. Not only was I waiting at the lobby. When I received my vehicle they didn’t even showed me what was done. The car was not vacuumed or front windows cleaned as other dealerships returned your car. Does this Curtsy not applied at your dealership anymore? Not a good experience. Will reconsider coming back to this dealership .

The accurate multipoint Inspection reports provided to us by the service department help us decide the repairs and maintenance our Cadenza needs. When we do the proper repairs and maintenance, our car will last longer and be safer. Thank you for doing such a great job with the multi-point inspection reports and the professional work you provide us.

I enjoy going to ERICK for my service or questions. He doesn’t a very good job understanding me and giving me the answers that I need. I am very comfortable with the service that’s being done now and I totally love the videos and the communication is wonderful. Thank you very much ERICK for being on top of things as always

Very professional great service thank you

Eric was professional and very helpful.

Quick and easy service.

Michael is the best!

Alejandro and The service team have done an amazing job. I truly appreciate the urgency, understanding and dedication in supporting my vehicle to run properly and safely for my family and I. This location is definitely family oriented and a great team. Although every single person was very busy; the team still followed up and checked in which is very important and appreciated. Thank you for all that you do.

Muy buena atención 100%

I am extremely disappointed with my experience at Covina Kia and feel it is important to document my concerns clearly. I brought my vehicle in due to a recall, yet I was still charged a diagnostic fee, which should not have occurred if the issue was recall-related. Even after paying for diagnostics, the dealership was unable to clearly identify or resolve the issue. My vehicle continues to shake, and I have been told there is still no clear explanation for what is wrong. More concerning, the vehicle now feels unsafe to drive. At this point, this is no longer an inconvenience—it is a safety concern. I am genuinely afraid to drive my car, which defeats the purpose of owning a reliable vehicle. Additionally, I made multiple attempts to speak with a manager. I called back specifically requesting a callback from management and never received one. The lack of follow-up and accountability only added to my frustration and stress. Overall, I feel taken advantage of and dismissed as a customer. I expected transparency, proper communication, and resolution—especially when safety is involved—and I did not receive that. I hope this feedback is taken seriously and addressed appropriately.

Nathan was helpful and friendly during my service

Thanks for everyone Regards

Too long of a wait this time.

Your service was great and we appreciate you assisting us with our recall