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Real Reviews From Verified Customers
Service Center Review Summary
5 out of 5
12/30/2025
Overall, Erick did an excellent job. I was very happy with the Kia maintenance service, and he made the entire experience easy and stress-free.
4 out of 5
12/30/2025
Alejandro was awesome he made sure we are taking care of right away and I got everything I needed for service. He made sure to expedite our vehicle for oil change since we were waiting for it. we’ll definitely be going back for future service because of him.
4 out of 5
12/29/2025
Alex was friendly and professional. This was my first time there and despite being short staffed, he still took the time to make me feel welcomed. He was thorough in looking at the previous service record of my vehicle and informing me of what services would be upcoming. Alex is A+!
4 out of 5
12/28/2025
I like the video of maintenance.department.
As the customary you always think, what are they doing back there? Very good work. Thank you.
5 out of 5
12/27/2025
Very respectful and professional
2 out of 5
12/26/2025
They were understaffed. I had to wait 3.5 hours for my car to be ready and when I got back in my car I noticed they didn’t reset the computer so it still looks like my car is -700 miles overdue for service. So now I don’t know if they even serviced my car. Looks like you charged me but never changed my oil. Shady. I’m pretty upset.
5 out of 5
12/25/2025
Professional fast , and friendly service is what I can expect at Covina KIA Dealership. Thank you all for such a great team that really cares. Merry Christmas to you all.
4 out of 5
12/24/2025
Polite and it was a quick service. He understood my frustration with my previous service which I was not and still not happy with.
Alejandro have good customer service skills and is through.
1 out of 5
12/24/2025
On Friday the 19th, I received a call from a receptionist named Jessica stating my 2025 Kia Soul had an urgent recall. Both my husband and I questioned this and were told it was confirmed in their system by her manager. I took time off work to come in, only to be told there was no recall at all. No apology or explanation was given. This was a serious failure to verify information and caused unnecessary inconvenience and lost time.
5 out of 5
12/24/2025
Always great service. A bit overpriced but still great
5 out of 5
12/24/2025
Great customer service
5 out of 5
12/24/2025
Eric definitely cares about his customers and he makes sure that they are well taken care of.
4 out of 5
12/23/2025
It was a pleasure working with Alejandro.I would also like to acknowledge your receptionist Jessica who made the extra effort to locate Alejandro if he was unable to answer or reply to my call. You're fortunate to have both of them in your employment.
1 out of 5
12/23/2025
I am unsatisfied with the attention by the workers. I had asked for a shuttle to the mall and when I texted to inquire when I was going to be picked up in front of Macy where I was told I would be picked up nobody answered my messages. I called and called and no answer. I walked 1 hour and 30 mins back when I got there I decided to call to see why they were answering and I just saw how they were ignoring the calls. The worker did not even question how I got back. I spent about $480 at the dealership today just to be ignored. I didn’t even bother saying anything because I know nothing was going to be done about it. When my boyfriend checked my car the radiator cap was left open.
5 out of 5
12/23/2025
The service was very good. Kia kept me updated throughout all the service, and the video was great of the service. Thank you very much, Philip magazines.
5 out of 5
12/21/2025
Alejandro was by far one of the most pleasant service representatives I’ve ever worked with. He was knowledgeable, attentive, and kept me well informed throughout the repair process. He truly went above and beyond and deserves recognition—whether that’s a raise or a promotion. I will definitely recommend Kia of Covina to anyone looking for a new car or quality service.
4 out of 5
12/21/2025
Service was done in the time they said it would done.
5 out of 5
12/20/2025
Michael always makes sure the car is in good hands,since 2014.
Thankyou Michael
5 out of 5
12/20/2025
Great quick service with awesome customer service!
4 out of 5
12/20/2025
I felt like a queen from your staff. What happen? My several prior experiences were negative so I had to go to another Kia service facility in Alhambra. But after having my car broken into twice I had negative from them too. (Not having any of my calls returned). So I had to go outside of Kia service departments. So with the recall letter and Alhambra facility closed I returned to your Covina facility. WOW was I surprised to received such great service. Thank you! Thank you!
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