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Service Center Review Summary
5 out of 5
1/5/2026
Michael and team are amazing! Great customer service all around!
1 out of 5
1/4/2026
I went with a tpms ligh on my car after a tire rotation and a new tire on my car.since then the tpms has been acting up and would not display accurate tire readings.
4 out of 5
1/4/2026
Very friendly, let me know what was happening. Had to find a new dealership since Alhambra has closed and I’m very happy with Covina
3 out of 5
1/4/2026
Michael was amazing shout out to him I will be returning. Thank you
5 out of 5
1/4/2026
Ok sure!
2 out of 5
1/4/2026
I need my service to be one hour in and out, for my oil change. hopefully for my next visit and perhaps from the point on forward.. so on so forth…
4 out of 5
1/4/2026
Eric went above and beyond of my expectations. Eric was patient, thorough and showed me how at Kia Covina … videos are sent to customers at drop off n at service. Eric also told me that there is a recall for one of my windows. I will forever take my car to Kia Covina and it’s worth the 35 minute drive because the other dealership I went to can really take some pointers from Kia Covina. Eric also booked my appt for next Thursday to replace part for my window. I’m sooo Happy!!!
1 out of 5
1/4/2026
My steering wheel was damaged
2 out of 5
1/3/2026
I have not received any updates on status of my car. I have called and texted and no response.
1 out of 5
1/3/2026
I was there for a recall for my 2020 car. My service the first time was excellent. I returned for the missing part not available prior to something different. One hour for the recall I was told one hour. The second visit was two and a half hour. I had a dead battery prior which AAA replaced. Nothing was mention about the new battery until the second visit that I needed a new battery. I said I just had a new battery put In. Only then I was told asually I needed a 220 battery instead of a 200. Now I will need to see about getting from AAA a upgraded battery!!!
5 out of 5
1/2/2026
Alex was very professional and helpful. He made my visit a very pleasant experience.
1 out of 5
1/1/2026
I dropped my cat off at 730 for my oil change appointment. By 830 I had received the video link with the inspection results. I never received a call to pickup my vehicle. I called at 1130 to check on it and could not get an update, was told they’d leave a message for my service advisor to call me back. After an hour, still no call. I called back at 1230 and finally spoke with Alejandro. The vehicle had been ready for a long time but no one called me. I wasted 5 hours of my day waiting around and had I not called back again probably would’ve waited longer.
5 out of 5
1/1/2026
NA
5 out of 5
1/1/2026
Eric was helpful, efficient & friendly. We have serviced our 2 Kias with you since 2010.
5 out of 5
1/1/2026
Joshua was great. He answered all of my questions and was very respectable.
4 out of 5
1/1/2026
The recall service was fast. It only took an hour and a half. To get the work done.
5 out of 5
1/1/2026
It was fast and easy even though I knew they were understaffed Alex made it look very easy he was very professional. Thank you
5 out of 5
1/1/2026
Great custom service
5 out of 5
12/31/2025
Thank you Erick for your assistance I appreciated it.
5 out of 5
12/31/2025
Exelent Service very professional Alex
Pleasant working with Him.
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