Kia My Service

Thank you for always giving me an explanation of everything that is needed or will be needed in the future.

Well done Job

Went in for an oil consumption test on my 2016 kia soul. Got to the "engine cleaning" part of the process. Within 300 miles of picking up my car, my car missfired on multiple occasions and was completely undriveable. I was left without transportation for days. When they finally looked at my car, a spark plug, coil, and catalytic converter had went out, all due to the cleaning. The catalytic converter was covered under warranty but spark plugs and coils are not. The spark plug and coil going out were a direct result of the cleaning. I had talked to multiple mechanics and they all said the same thing. When talking to Jusin, he said no it's not because of the cleaning. When my dad talked to Justin, Justin admitted it was because of the cleaning but the dealership would not pay for it. I was told by Justin to call corporate and see if corporate would cover it. Justin knowing that spark plugs and coils are not warranty items, and corporate would not do anything, sent me on a wild goose chase for over a week. When I was finally able to pick up my car, and return the loaner, I was told to not bring my car back to that dealership. Paso Kia is an absolute joke. Maybe you should read your reviews online and make some changes. Maybe own up to your mistakes and fix them. Not treat your customers like garbage.

Michael’s the best! He provide excellent customer service.

Completely satisfied

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Great from start to finish

Everything was great, although, I still smell antifreeze under the hood of my car. I had asked for this to be checked today, but it wasn't. I don't see any obvious leaks, however, the smell is still present. Randall J

Great service much help and very nice and helpful people ????

Jonathan was very kind & his customer was beyond exceptional. Very courteous young man. Best service EVER????

Jim is great I work with him every time I’m at Kia service He cares and he is very Professional with dealing with customers

Good job, no waiting

Anthony Mazzocco is always great, informative, helpful, friendly and always smiling to customers. This will make customers relax. I like to see him each time I come to Kia for Service.

My appointment was at 1 PM however I was about 40 minutes early and they took me right away, serviced my car and I was out of there within about 30 minutes. Excellent service.

Thank you for always taking care of my Soul ????????

Jeffrey is always friendly, while being professional. Always greets us with a smile.

Greatbservice

Matt DiDonato went over and above to get our vehicle fixed and back to us.

Great service, great staff very helpful honest and compassionate with the Needs of his customers

As always, Matthew is knowledgeable, kind and professional. His customer service is outstanding!