Kia My Service

Eric was very competent and took care of all my needs. He was also very knowledgeable and explained everything that needed to be done to the car.

I waited for 3 hours just to hear that the new keys are out of stock. Worst experience.

Excellent, fast, and friendly team!! Made me feel confident I was in the right hands.

Michael always does a great job in handling my vehicle and it”s maintenance, which I greatly appreciate!!

The service department help was great. I appreciated their help. Unsatisfied: I need to take the vehicle back because a warning light is still on. Also a low tire pressure light is on (tire pressures are at 35). They may be related.

Emilio Quinonez customer service is on point.

Very frustrating experience. Car was gone for 40 days. Getting a loaner was a nightmare and communication was less than ideal, several times responses well over next business day. That's leaving out the first part where Alberto apparently didn't follow procedure and didn't submit paperwork.

Great service

Thanks

It was a great experience. Emilio was friendly and helpful. I had to wait for my car and it was finished in a timely manner. Thanks! Debbie

Emilio Quinonez was the best employee we have worked with to date at Covina KIA! This guy deserves to be more customer facing/in a larger role at your dealership, instead of hiding away in the back. Emilio’s customer service was top notch! He greeted us as soon as we walked in. He asked how he could help. He listened to our concerns from start to finish without interrupting. He quickly processed/checked in our vehicle. He let us know what to expect & offered to call with a follow up. He called letting us know he tried the best he could to get us a replacement on a tire that was damaged when we drove off the lot. He apologized for not being able to replace the tire but only repair. He assured us our vehicle was safe & will not be affected negatively in any way. This guy is truly a 10+ out of 10! All your dealership employees should strive to service customers as he does. Job very well done! Anytime we have service needs in the future we’ll be sure to reach out to Emilio!

They said my cars windows were cleaned and interior was vacuumed and it wasn’t at all. A ECU/ECM upgrade also took over 5 hours to complete. Kia techs could not answer my questions regarding the knock sensor recall on the engine as well.. very disappointed with the customer service and work done.

Good service

All good. He was very nice and made my visit very comfortable. I'll definitely keep taking my Kia Sportage for service with you guys, and also recomend my Lyft pasagers to go with you guys if they are considering buying a new or use car

Amazing customer service!

Michael was great as always. Its no surprise he has so many certificates of recognition.

Eric was very attentive and handle my visit with such ease. I will definitely be back to this location. Thanks Eric and thanks Covina Kia!!

It’s been such a pleasure working with Erik Perez. He is incredibly professional, clear, and straightforward, and always willing to help. I truly feel like he looks out for my best interest every step of the way, and I really appreciate the care and support he brings to his work.

I asked to change the windshield and it was not done. Service advisor emilio seemed not apologetic and annoyed when I pointed out. It was very frustrating when you paid for all promised services but because the advisor made a mistake, I had to pay extra parts for him to install. Funny part was the advisor told me as he is giving me a free service “i will install The windshield blades for free if you pay the part” anyways. Overall experience was disappointing.

It was a good experience getting my car service at KIA Covina they made it quick and easy and I would definitely recommend this place for service. Thank you Emilio and Mike for always helping me with a great experience at KIA Covina.