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Service Center Review Summary
2 out of 5
2/10/2026
At first communication wasn’t the greatest but towards the end he was attentive and his supervisor Eric as well . But he problem I went in for wasnt fixed . Me driving on the freeway my screen started glitching again . So it wasn’t fixed , but the problems comes and go . But Emilio was. On top of . N I also understand it gets busier too and things do tend to bypass our minds . So my answer was a yes and no
4 out of 5
2/10/2026
Jose was very courteous and helpful. I wasnt prepared for additional car maintenance service. He was very informative and was able to direct me to "sunbit" and I was able to take care of the unexpected. He was very patient with this senior citizen and made me feel comfortable. "KUDOS JOSE"
2 out of 5
2/10/2026
U had my vehicle 8 days. With 1 update. No one ever called me back or texted me back. Could not get pass the automated answering service. The text to the warranty dept never answered me. Just a total lack of communication and customer service. Only when I talked to Adam, was help finally given. What a horrible way to treat your customer.
4 out of 5
2/9/2026
Excellente
5 out of 5
2/8/2026
Micheal is always courteous and professional and provides great customer service with a smile. He fully explains the car service and prices making the process flow smoothly.
5 out of 5
2/8/2026
all good
5 out of 5
2/8/2026
Thank you Aldo for making my experience seamless. I appreciate your help and your level of customer service.
5 out of 5
2/8/2026
As always Michael was fantastic, professional,friendly, and very helpful. I like doing business with Kia.
4 out of 5
2/8/2026
VERY GOOD TK Eric
5 out of 5
2/8/2026
Everyone in the staff is friendly and courteous.
1 out of 5
2/7/2026
No loaners were available once my car was diagnosed with a warranty service so I had to rent a car for 7 days with my own money. I picked up my car this afternoon and all my caps were left off under the hood which caused my car to overheat. I got stranded on the side of the road with my kids. I called Kia and left a message but never received a call back. My car is still on the side of the road and non operational. This is very disappointing and I am very unsatisfied with your service.
4 out of 5
2/7/2026
Yes I was very happy with Eric Perez, I always try to schedule appointments with him. He is very knowledgeable, helpful and attentive makes the process easier.
1 out of 5
2/7/2026
Lack of communication from Kia (not Eric) letting me know my car was ready. No one called me back after I left a message for an update. This was Eric’s day off, so it was not him who ignored me.
5 out of 5
2/7/2026
Super guy great customer service. Very helpful and explained things well.
4 out of 5
2/6/2026
Emilio was very attentive and went above and beyond to assist me in getting the best rates for our auto services.
5 out of 5
2/6/2026
Excellent service with Jose Valencia and the Kia team ????
5 out of 5
2/6/2026
Buen trabajo
5 out of 5
2/6/2026
I had a great experience at Kia thanks to Emilio Q. He was professional, friendly, and made the whole service process smooth and stress-free. He kept me informed, answered all my questions, and made sure everything was taken care of. Excellent customer service — I truly appreciate his help and would highly recommend working with Emilio! Thank you
5 out of 5
2/6/2026
Very fast, friendly and reliable service. Very pleased with the customer service they provide. Im a happy kia owner
1 out of 5
2/6/2026
Not sure if they stopped it but they used to wash your car. The they stopped that and only cleaned your windows. Did they stop that too? I was thinking that I’d have clean windows because it was from the dealer but in actuality I felt like I went to Jiffy Lube.
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