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Service Center Review Summary
5 out of 5
7/1/2023
Friendly service staff, job well done and reasonable prices.
1 out of 5
7/1/2023
Torey was wonderful!!! I am not satisfied that I have to replace the radio of my 3 month old car.
4 out of 5
6/30/2023
Matt was terrific. Courteous and thoughtful. My main gripe is the woman who books your service appointments. She is just plain rude and acts like she is doing me a favor by booking an appointment. She is the first contact with the service dept. and thus, represents the face of your dealership. Either train her or remove her. She is not an asset to the company.
5 out of 5
6/30/2023
WELL DONE THANK YOU
5 out of 5
6/30/2023
Dominique was great from start to finish she squeezed me in for my service and all and kept me updated on everything she rocked thank you so very much ????
1 out of 5
6/30/2023
I booked a 12:30 appointment for a less than half hour repair. At 2:00 your technician came out and told me he just got to my car - it was out of the shop by 2:25. What's the point of booking an appointment?
5 out of 5
6/30/2023
Matthew was amazing !!! He communicated with me on what was wrong with my car and also things i need done for the next visit thank you for great service
4 out of 5
6/30/2023
Michael is your best employee. Your turnover continues to be troubling in the 6 years I have dealt with Covina Kia
5 out of 5
6/30/2023
Amazing experience. Very honest
2 out of 5
6/30/2023
Eric was great! My issue is more with the issues with my car. Already had a new engine at 50,000 miles and now it is burning oil again 44,000 miles into the new one!!
4 out of 5
6/29/2023
Katie was amazing to work with and she kept me advised on progress of the repair each step of the way. When picking up the car Katie was kind enough to run my 2023 Kia Sportage through the car was. Katie is an asset to the service department and through my many years of having vehicles serviced at Hyundai (yes Hyundai owner since 2007) Katie took Matt Blatt Kia to another level when it comes to professional service and outstanding customer service. Thank you!
5 out of 5
6/29/2023
Torey was great and overall my experience is always excellent
5 out of 5
6/29/2023
Love y'all
5 out of 5
6/29/2023
Mr DiDonato customer service skills were top notch! Excellent!
5 out of 5
6/29/2023
Very nice and answered questions. This is hard to submit
5 out of 5
6/29/2023
Excellent Service
4 out of 5
6/29/2023
Lexi was wonderful to work with- very efficient and kept me informed about the progress. I do wish that a diagnostic did not have to take 2 to 3 days to complete. I was told that to have my air conditioning checked the dealership would need my car for 2 to 3 days and I was not offered a loaner. I cannot go that long without my car as I have no other vehicle and I have to have physical therapy twice a week for shoulder replacement surgery. It seems to me that the least the company can do is offer a loaner for that length of time.
5 out of 5
6/29/2023
Great customer service by Michael ..overall it was a great experience
2 out of 5
6/29/2023
I will never recommend Kia ever based on how your service works. Having to make an appointment and not guaranteeing the car will be seen at said appointment time. What is the point of making an appointment if the car will not be seen at that time? First and last Kia that we will purchase.
5 out of 5
6/29/2023
Lexi kept constant communication with me and was super helpful!
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