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Service Center Review Summary
5 out of 5
2/26/2026
Erick was great, he did a great job explaining everything to me and constantly keeping me updated. He went above and beyond.
5 out of 5
2/25/2026
Great customer service. Listened to my issues, provided consultation, was responsive and communicative.
5 out of 5
2/25/2026
Michael was great, attitude, professionalism, customer service. If you can clone this gentleman or at the most have him train the rest of the team on customer service professionalism.
Thanks again for a great service.
1 out of 5
2/25/2026
I asked for 2 things to be checked on didn't check whats the issue with my car is would like if someone can really take thia issues seriously there no check engine light on at all
5 out of 5
2/24/2026
Eric was very professional. He answered all questions and I feel he went about and beyond to provide excellent coustomer service.
5 out of 5
2/24/2026
Mike did an amazing job !! I genuinely appreciate his customer service and professionalism.
1 out of 5
2/24/2026
Very hard to get a hold of a service advisor, even harder to get ahold od your appointed one. Took one week for diagnosis time
5 out of 5
2/24/2026
Emilio was friendly and helpful
5 out of 5
2/22/2026
Great service!
5 out of 5
2/22/2026
Emilio was professional and easy to talk to. He clearly understood what I needed and made me feel comfortable with the transaction.
Thank you Emilio!
5 out of 5
2/22/2026
He was great great communication. Thank you so much, George. Thank you for walking me through everything.
5 out of 5
2/22/2026
Excellent service!
2 out of 5
2/21/2026
This was my second time using the service department at Covina Kia and my experience as far from satisfactory. For starters the service manager that was assigned to my car called me 3 times, each time there was a different diagnosis. Did not knowledge to explain what was wrong outside of “this is what code we got”. Additionally Inwas told that my car would take 5-7 days to complete, it took over two weeks. I asked for a loner and none was provided. I just felt like the over commitments just kept coming. Lastly, there were several unhappy customers in the lobby that were over committed to and they were yelling and cussing at the desk agents. Overall, a very poor experience. Please don’t take this feedback lightly. As a customer service/sales professional, I would be embarrassed if my operation was conducted like this.
5 out of 5
2/21/2026
Really friendly and cool
4 out of 5
2/21/2026
Fantastic top of the line service
5 out of 5
2/21/2026
Emilio was very helpful and efficient
1 out of 5
2/21/2026
George wasn’t my service advisor this time (out with hand injury). Mike was. His communication was terrible. 7 weeks of me having to call repeatedly for updates, and was given misinformation many times. Also, I was told I was on a loaner list—-for three weeks—- and never received one. I understand staffing and parts can be unpredictable, but how difficult is it to text or call with an update?
1 out of 5
2/21/2026
Please see my paperwork I signed upon picking up my vehicle. There's a note left there about the issue not being resolved. I'm waiting on management to call me back.
5 out of 5
2/21/2026
Friendly service
5 out of 5
2/20/2026
Absolutely great customer service!
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