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Service Center Review Summary
5 out of 5
9/15/2023
Emily and Katie are the best !
5 out of 5
9/15/2023
Everyone was well trained, efficient and polite.
4 out of 5
9/15/2023
As always,
SUPER SERVICE! The Service Department top of the line and Jeff gets me in on time and out the door with no delays. It's reason I have both my KIA's serviced at LIFETIME.
4 out of 5
9/15/2023
Tori is great
5 out of 5
9/14/2023
Matt was very informative and patient with all my questions.
4 out of 5
9/14/2023
Matt was terrific from start to finish. Took me in, verified what I needed done, explained what was found on the initial inspection, and kept me updated throughout the process. A perfect service experience.
4 out of 5
9/14/2023
Service was fast in response to the battery issue. The service was slightly unexpected from having purchased less than two months. Do you think the problem was already on battery or something going when I was driving to cause the battery to fail. (Too much phone charger usage or other things.....
5 out of 5
9/14/2023
Since I got there the person that helps me was very professional and make me feel comfortable the lobby excellent .clean and very spacious good coffee also thanks everyone God job .Kia of covina
4 out of 5
9/14/2023
Matt was on top of the whole repair deal ,he informed me of all the possibilities good and bad and managed to save me some money as well. We did communicate through text as I was at work all day and it made me feel at ease. Well done matt . Thank you kindly.
5 out of 5
9/14/2023
Thank you
1 out of 5
9/13/2023
hopefully the service was OK but I got my driver side carpet back with all sorts of oil stains AGAIN. what is the deal you can’t afford those paper covers? I need it cleaned again. Which means another half day off work. Don’t appreciate it.
5 out of 5
9/13/2023
Emily Figueroa was very polite and professional, and I gave her five stars
5 out of 5
9/13/2023
Matt is great! He as well as the kia service department always keep my car in great condition!
2 out of 5
9/13/2023
Horrible service, you have to call parts to get a service rep on the phone because they DO NOT answer the phones at any point during the day but then when you go in person you see 5-6 people just hanging out. if you have someone's car that is being repaired due to a kia fault for a month you should be answering the phone and keeping people in the loop. they left my car (along with dozens of others) with a broken window in the lot for 3 weeks while they waited for parts in pouring rain. If i knew that i would leave with more damage i would have never brought my car here. this whole experience was so terrible i'm going to be getting a new car and will never drive a kia again. i called around to other local dealerships to see if this is normal and they were shocked that this is how you handle business.
5 out of 5
9/13/2023
Awesome service
5 out of 5
9/13/2023
Personnel were accommodating. Thanks for your services.
5 out of 5
9/13/2023
Matt’s very helpful, quick to service and answer questions.
2 out of 5
9/13/2023
I was very unsatisfied with the service they kept my car for over a week and kept telling me they’d call me back with updates and wouldn’t call me back I had to pay for a rental for about a week because I was stuck without a car and needed to get to work. It cost me more money just to leave my car at the dealer for over a week and not to get serviced
2 out of 5
9/12/2023
Currently waiting for a tow truck since there’s no oil in my car the day after service.
4 out of 5
9/12/2023
Michael greeted me when I pulled into the service bay by name and asked if I needed a ride back to work or something udid I plan to wait. He said I would be ready to go in one hour and he kept that promise and adjusted my lights besides the oil change tire rotation in the stated time. Very pleased with with service appointment.
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