Kia My Service

Gene always go above & beyond every time I need service for my car…he’s the best!

This is the 2nd time my car has been there and they asked if I like my car washed... I say sure... then I pick up the car and the car has not been washed! Wonder what else did they not do, that they say they did.

Both employees were professional and very helpful.

1. Making an appointment here or at any Kia dealership was a hassle. What’s the point of the fantastic Kia warranty if it’s such a headache to get the car fixed?! 2. Our car was having issues hours after we drove it off the lot brand new. It took OVER A MONTH to get ahold of and schedule a service appointment. 3. What is the point of making an appointment if our car isn’t even looked at for an entire week?!? This makes zero sense to me. 4. A brand NEW, weeks old car should not have to be in the shop for OVER a week!!!! 5. This car was sold to us with issues, yet we had to pay over $600 out of pocket for the rental car because Kia doesn’t have enough loaners and Kia took over a week to fix the issues. We even paid for the extra warranty. Not our fault there aren’t enough loaner cars or staff to in the maintenance department. Shame on Kia for making us pay and wait for reimbursement to fix something that was your fault!!! Should absolutely be illegal. 6. Getting ahold of someone in the maintenance department to make an appointment and get updates was a nightmare. Horrible customer service. Dealing with this Kia dealership and the others we talked to trying to get our car fixed was a HORRIBLE experience!! What does it say about Kia automobiles of every dealership around us is so backed up with cars to be fixed they can’t even run decent maintenance departments? That so many Kias have issues it takes a week just to look at and diagnose a vehicle? Awful, just awful!

Customer service is always on point Service is great they always tell you everything you Need to know about your car

Another 5 star experience at Matt Black Kia. Fast, professional, and friendly service.

The service is overpriced and the complimentary car wash was a waste the car was filthy still and they placed the service sticker far over and left the glue from the previous all stuck to the window maybe my expectations were set too high and maybe they only to the outside of the car but they surely hyped it all up when buying the car. The cookies were the only good part of the driving tye 45 min just to get the service done.

Took my car for fog light problem , 15 days later still not working.

Michael was great

Lexi was great! Very good service

Service was excellent ????????????????????????

Very long wait though satisfied it was fixed

The service team especially Lexi, were great. Excellent CS !

I appreciate all the help from the service staff.

Lex was great and help us to get in and ou and answered all our concerns! Great customer service!

Michael's humor and wit made an uneasy decision turn into a wonderful Quick Fix experience!! I will be coming back for regular maintenance ????

Michael Connelly resolved the manufacturer recall issues for my SUV within the 2 hours that he quoted. Thank you!

I was early to my appointment but I was helped right away. George was very very helpful and efficient. My drive home was also very nice. The driver Ryan or Brian was extremely nice! Over all my experience was great!

hi, I have tried to communicate with someone in service since I left the location this morning, sent a message but no answer, when I left my car it didn't have any mechanical problem that inhibits driving the car it didn't have the engine light on, but 10 minutes later that I left your location it started kind of slowing down while I was driving. the sound that it had when I brought it in the sound was like a dry rubber. Also I need a copy the intake form that the technician completed when I dropped it off please have someone call me as soon as possible. thanks Betty

Dominique is always so proffesional, kind, and pleasant when I come in for service. She keeps me updated about my vehicle and is very helpful to answer any questions that I have. It is always a pleasure when she is handling my vehicles service.