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Service Center Review Summary
2 out of 5
4/5/2026
Service department failed to review the invoice or let us know that the recall service we brought our vehicle in for was not completed. Not only did they not complete the service, they didn’t mention it to us, or try to set up a new appointment to get the recall service job done. We spent 2 hours of our day waiting for this to be completed, not to mention the driving time. Very disappointing with the lack of communication. You need to be better.
3 out of 5
4/5/2026
Emilo is a great person—kind and attentive—and possesses a wealth of knowledge regarding the services that Kia offers.
3 out of 5
4/5/2026
Car took over 2 months to get fixed. Getting information out of our service adviser about what was going on with the vehicle was extremely difficult through the process.
5 out of 5
4/4/2026
Alfo was great,
2 out of 5
4/4/2026
2.5 weeks turnaround time is crazy. Reactive communication as well.
5 out of 5
4/3/2026
Great service
4 out of 5
4/3/2026
We loved working with George
5 out of 5
4/3/2026
George went the extra mile to make sure that we able to get to work done at his location
4 out of 5
4/3/2026
George is kind and honest. He also walked me to my car when I went to pick up.
5 out of 5
4/3/2026
They went above and beyond to get my car back before closing time. And very friendly staff
5 out of 5
4/3/2026
10/10 ????????????????????
4 out of 5
4/3/2026
The only thing I did not like is that I had to leave my car for 9 days before it was ready for pickup
5 out of 5
4/3/2026
Well done and very happy with this service
5 out of 5
4/2/2026
Eric, thank you very much for your help on my smog check recall and thank you to Covina Valley Kia
5 out of 5
4/2/2026
Excellent customer experience thank you!
5 out of 5
4/2/2026
Thank you Emilio. I always felt you were going out to bat for us. I appreciate it very much.
5 out of 5
4/2/2026
Everyone I had any interaction with was helpful and extremely courteous.
5 out of 5
4/2/2026
Very nice and welcoming attitude.
5 out of 5
4/1/2026
Eric P was great as always nothing short of greatness! Thank you! ????
5 out of 5
4/1/2026
Nice and proffasional service, specialy from Mr. George, he was Great and very helpful. Thank you George Kasem
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