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Service Center Review Summary
5 out of 5
4/9/2026
Aldo gave great customer service!
5 out of 5
4/9/2026
Emilio was extremely helpful, made me feel welcome and helped me right away, and had good energy that I’m going to go make my appointment there for my vehicle. But over all my car was great. Thank you to the workers and especially with Emilio.
4 out of 5
4/9/2026
George is awesome. He really took care of me and made me feel so happy to come get my car serviced here. Smoothest and fastest service I’ve gotten so far compared to the other Kia’s.
5 out of 5
4/9/2026
Jose did an awesome job. He helped me a lot.
5 out of 5
4/9/2026
I was very satisfied with the services.
5 out of 5
4/9/2026
Great service thank you!
5 out of 5
4/9/2026
the service was absolutely amazing and informative! Emilio was also incredibly kind and helpful in making my experience easy and I enjoyed the conversations I had with him!
3 out of 5
4/9/2026
Everything went smoothly. Took about 2 hours to handle the emissions recall issue. Even got a free car wash and an air freshener!
5 out of 5
4/9/2026
Great customer service!
5 out of 5
4/8/2026
Excellent service and very accommodating.
5 out of 5
4/8/2026
Excellent service.
1 out of 5
4/7/2026
I was good till I just noticed that there is coolant not sure where from if it's leftover from what was done to the car but it's evident. Really had not driven the car since I picked it up. Not to mention the reservoir was not refilled after the thermostat was put in.
1 out of 5
4/7/2026
I waited for a little more than two hours for an oil change and tire rotation, and I found out that they never rotated my tires! Just for the heck of it I put a little mark on my back rims and when I came home the markings were exactly on my back rims. This is the 2nd time that someone inside dropped the ball, I don’t know who to blame. Next step is just to try another KIA dealer.
5 out of 5
4/7/2026
Huge thanks to Eric for the excellent service! He even stayed late to help me and make sure everything was handled. That kind of commitment and customer care is rare.
5 out of 5
4/6/2026
Thank you!
5 out of 5
4/6/2026
Servicio 10
4 out of 5
4/6/2026
Jose was very attentive and professional. The time spent repairing or completing the maintenance on my car was within the timeframe that he gave me and I was very pleased with that. All in all the service I think Covina Kia dealership was excellent.
2 out of 5
4/5/2026
Jose was not the most pleasant person to deal with. While I was waiting to be called by him I heard him having a conversation with someone on the phone and he seemed to be bothered by the whole conversation. That attitude continued with me. He just came across like he was bothered to be interacting with his customers and didn’t want to be there. This is the 2nd time that I witnessed a bad attitude from the guys at the service desk. I believe the name of the 1st guy I dealt with was Aldo.
I understand that it is work and there are some days that you would rather be somewhere else. However the lack of professionalism that
The service counter exhibited not only to me but others as well is not a good look. It is because of this that I will be looking for another dealer to service my vehicle
5 out of 5
4/5/2026
Emilio did an excellent job, I was and am very happy with his customer service.
5 out of 5
4/5/2026
Excellent service thank you
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