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Service Center Review Summary
2 out of 5
11/19/2023
I will be contacting corporate for the lack of accountability of both Covina Valley Kia & Van Nuys Kia; as well as reporting both to the Bureau of Automotive Repairs. I will also be contacting the legal team in the Class Action Lawsuit for Qualifying Engine Failures, code P1326.
I find no fault in Lexie Hunt as a service representative; she executed her job to the best of her ability. The fault lies with Kia and the heads of both service departments at aforementioned locations.
5 out of 5
11/18/2023
Eric was very professional, kind & attentive!
Thank you eric for your help & making sure that all my questions were answered along with offering me transportation to run to the store. I appreciate your time.
5 out of 5
11/18/2023
Lexi was very friendly
2 out of 5
11/18/2023
They didnt understand me. I needed go back again
5 out of 5
11/18/2023
Everybody was very helpful and I was very satisfied with the service with everybody. You’re an excellent dealership.
5 out of 5
11/18/2023
Thank you Carl! You were so professional and helpful. Welcome to Covina Kia.
5 out of 5
11/18/2023
Excellent job done in a timely manner..
5 out of 5
11/18/2023
Staff was excellent excellent and service was excellent..
5 out of 5
11/17/2023
He was awesome
5 out of 5
11/17/2023
Very courteous and friendly.
5 out of 5
11/17/2023
I am satisfied .Thx
5 out of 5
11/17/2023
????????
5 out of 5
11/16/2023
Very satisfied with the Mike’s service.
5 out of 5
11/16/2023
My service rep was excellent!
3 out of 5
11/16/2023
Yes you can give me an appraisal
5 out of 5
11/16/2023
Fast, easy and professional. A pleasure. Thanks
5 out of 5
11/15/2023
Satisfied!
4 out of 5
11/15/2023
Was greeted right away they repaired what needed to be repaired on my factory warranty and the car was ready sooner than what I thought which was awesome
5 out of 5
11/15/2023
Friendly staff. Made sure I was able to get my car in and out of service when it was brought in early
5 out of 5
11/15/2023
Service is always excellent at this location which is why I keep returning. Lexi was incredibly helpful and attentive and provided excellent service!
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