Kia My Service

After I was told the results of the diagnostcs at the 2-hour point in my visit, it took another 130 minutes until the vehicle was completed. Mind you, I wasn't waiting for some complex repair at that point, because a part had to be ordered. All that was required in that two hour and ten minute period was completion of an oil change. No one seemed to be present in the back partïon of the facility for 1 hour and 45 minutes, while customers were continually getting service in the pass-through bay. I am still perplexed as to why I was burdened with the excessive wait that others seemed to avoid. Finally, after I retrieved my vehicle, I notice something that seemed emblimatic of a lack of attention to detail: the service technician had placed the oil change mileage notice on the windshield, but he put it on below the existing one. Did he think I collected them? P.S., The service writer said she couldn't find my online reservation, yet I had the confirmation text. Are the two system not connected?

Matthew is always great, very courteous. I’ve had to come 4 times for my tires to be fixed and Matthew took care of me three times and was great every time

Michael the best takes great care of me and my vehicle

Ty

Wait time was terrible, had a 10am appointment for an oil change and when I got there at 2pm to pick it up (my estimated pick up time was 12:30pm) it took the staff 20 minute to locate my vehicle just to tell me that they hadn’t serviced it yet, luckily Carl Cruz did assure me my car would be ready within the hour and gave a discount. I personally believe that this location could be better organized so things like this do not happen again.

Good customer service

Matt always does an excellent job!!

Emily and staff were professional and very helpful. Explained the maintenance they provided in understandable detail . Service was completed in advance of scheduled completion time. Thank you Emily and Matt Blatt Kia. Keep up the good work and I will be buying more cars from you in the future.

Lexi was great! Adam also kept me informed when Lexi was out for the day.

At drop off, I was told an estimate of noon for the work to be complete. At 1:20, after receiving no follow up, I called and was told it was currently being worked on. Didn’t get a call back until 4:15 that the work was done. Other dealers I use will give me a call if the job is going to take longer than the estimate. Not upset or anything, but just pointing out how the service was not on par with other service centers I use, since you asked.

Gene always approaches me with the best of customer service: good listening, care, and respect. Couldn’t ask for a more competent, quality staff person!

Gene was very nice and friendly. He answered all my questions respectfully.

Was told Kia had car parts for recall and 2 hours later found out they didn't. Rental car was not arranged nor followed up with.

Thank you Matt for taking care of me during my visit you were very polite and ensured I got out and done at my given complete time, thanks for the wash my car needed it. You were kind and very polite. Thank you!

Torey, Domonique and Katie are awesome! They are always on the ball and provide excellent service.

Hi, I called for an appointment to take my car in for diagnostics, it took me 3 different tried to get the right appointment. The men did not take me as a woman seriously and assumed I needed an oil change. This was already a crappy experience. Eventually I was finally able to speak with someone who helped me to get an appointment. I showed up to drop my car off and was informed to my understanding, within a week I’d have an answer as to what was wrong with my car. From the date of drop off, that would mean I would have no vehicle for at minimum 5 business days plus 2 days over the weekend, I called on day 6 to check in at 9:30. I was informed that that had not even began to diagnose my vehicle. I was truly astonished by this. I called back at 1:30pm to check in again. To which I was informed, they haven’t began to diagnose it, I ended asking to have my car pulled. I cannot understand why this place thought it made sense to haven even kept my car for 7 days, if they KNEW that it would even be touched until the following week. I could have just brought it in 7 days to start the process, I can understand there being a backlog, what I can’t understand is how the service team thought it made sense, to hold it for a week, to have done absolutely nothing but park it. I could have saved my coins, from using Uber and Lyft to get around for a week. The communication and scheduling is sorely lacking. This was truly an awful service experience

Very respectful individual was a great help and made everything quick as possible.

Everything went well.

Poor customer contact. Service rep never followed up. Sent a text my car was ready just waiting to wash. Never got another message. I finally got a ride back to dealership at 5pm. I was texted that my car was ready at 12:45. Upon bringing my car up the service writer said my car had not been washed and if I would wait. I declined Took most of the day to tell me a part needed to be ordered to fix the recall. Another trip in! Not good. Why isn’t the part available to fix recall the first visit. Poor planning. I hope not to go through this again. Thank you for listening.

Always good service, that's why we always go back.