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Service Center Review Summary
5 out of 5
12/1/2023
Everyone was very polite!
5 out of 5
12/1/2023
Everything was great service was fast thank you
5 out of 5
12/1/2023
Can you please change the name Robert to Nadine my husband passed away 3 years ago. Thanks
5 out of 5
12/1/2023
Great service
4 out of 5
12/1/2023
Chuck, the machanic was very informative & was able give me confidence that the problem would be resolved
5 out of 5
11/30/2023
????????
2 out of 5
11/30/2023
A week plus wait for a code reset and test drive. Dropped my car off on 11/20 and received it on 11/29. Reading your reviews I realize your company thinks a 9 day service turn around is good but your customers have lives and transportation is a must. Minus the holiday it is still 7 days and this is an insult since I had to wait 1 month and 1/2 to schedule the service. Plus charged $200.00. You upcharge and your service ****.
5 out of 5
11/30/2023
Ms. Hunt helped my wife and me with a service appointment for our 2017 Sorento. Everyone at Covina Kia was very friendly and helpful. It was our first encounter with Lexi and we couldn’t have been more impressed. She was so friendly, kind, and knowledgeable. Without a doubt, one of the most valuable employees any company could have, and one of the finest young ladies we’ve ever met.
4 out of 5
11/30/2023
I did have to wait 2hrs, but Torey kept me updated. I'm satisfied with the work done. The issue was resolved.
4 out of 5
11/30/2023
Emily is a wonderful young lady and represents your dealership well
1 out of 5
11/30/2023
I’m not happy with being forced to take my vehicle to another dealership or wait a week and a half for an appt when my vehicle was having engine issues. Then being told to either pay the other dealership to fix it or drive it back to you who all the sudden had an available appt the next day. Then I asked for it to be documented in my paperwork that the oil gasket and housing was damaged during my previous oil change done by your dealership and that’s why I was having issues and it wasn’t put on the paperwork. “Worn” was put on there. That’s untrue.
5 out of 5
11/30/2023
Yes, George ensured that the repairs were completed to my satisfaction. Much appreciated.
3 out of 5
11/30/2023
I think you need to ask to the costumers first if they have the plan that covers for the service because some workers talk to the costumers in not a good way or courteous.
5 out of 5
11/29/2023
Jeff has always provided me with superior service. He has always answered my questions and ensures the service is completed in a timely manner. ******
1 out of 5
11/29/2023
I received one email at 3:00 stating they did not forget me. I replied asking for an estimate of time for work to be completed, there was no reply. The next communication I received was at noon when my car was ready.
5 out of 5
11/29/2023
Thank you Emily Figueroa Awesome service on my car
5 out of 5
11/29/2023
George was awesome help. Professional, courteous, made sure everything was good to go. Others were helpful as well.
5 out of 5
11/29/2023
Lifetime Kia has the best service department imaginable.
I am 70 years old and have been servicing my cars at the dealerships for all my vehicles for the past 54 years.
I have never been this impressed with any dealership’s service department.
They are courteous, professional, and delightful to do business with.
Many thanks.
5 out of 5
11/28/2023
Great service, Lexi was very helpful!
4 out of 5
11/28/2023
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