Kia My Service

Eric did an excellent job following through on our service and keeping me informed.

Everything was excellent. Service product everything thank you very much.

Excellent Service

Wasted my time. I made an appt due to a recall to get it taken care of, and specified what servoce was needed. I now have to go back in because the recall part needs to be ordered.

Michael is a very kind knowledgeable on my Kia Seltos.5 Star service.

As usual, Mike made the process easy, and got me Sunbit financing with no problem.

Fantastic service by Carl! Thank you

I'm so grateful that Gene and the technicians were able to get to my car so quickly even though I was an hour too early for my appointment. Thank you all so much for taking care of my car so well and so efficiently!

I was completely satisfied with the Carl, not sure I am completely satisfied with the recall work.

Mark is always GREAT!

I’m very pleased with the service…thanks!

Great service Thanks guys!!

My experience at Matt Blatt Kia is always positive. From the moment I pull through the overhead door to the second I leave the service is professional, reasonably quick and fairly priced. I have even recommended your service department to my son, who drives a Jeep Grand Cherokee.

Emily was great

Service is very bad 3 visits to get a simple switch changed need another apportionment this will make a 4 appointment

Excellent and professional customer services by KIA Staff at Covina Valley

when I first pulled in with my car and plus my husband pulled in behind me with his car, we had an appointment time both at 10:15. We sat there for at least three minutes in the vehicle not knowing what to do. We got out and went into this office looking area where other people were going, this one girl asked if we were checked in and I said no this tall skinny guy came over with the car tags asked me my information and I told him it's both vehicles have a 1015 appointment then he brought me to Allison behind the desk. He told Allison only one vehicle has an appointment and I spoke up to Allison and I said no both vehicles have an appointment JAMES and Carrie Morey at 10:15 Sorrento and Sportage she confirmed but the check in process when we first pulled in was not good, when you pull in there, should be someone already there at your car telling you what to do or at least asking questions. Do you have an appointment . I should not have sat there for three minutes and getting out on my own trying to figure out where to go what to do how to check in. But Allison took over. It was smooth sailing from there very courteous. She kept us informed about everything and up-to-date and check out was clean and smooth.

Communication is key. Keeping a customer in the loop with what is happening with a vehicle would be great. I texted and called to find out the status. No one returned a text or phone call. i only received an answer after i arrived at the service department. when i came back to pick up my car an hour and a half later, i was abruptly handed my paperwork and keys. I realize it was a warranty service issue and i wasn’t spending money and the service department was busy. But it really did not feel like great customer service.

Matthew did a great job of explaining the work that would be completed and when I should expect it to be finished. He exceeded my expectations.

Service rep was more concerned about getting the 30,000 mile service deal done, then addressing my other concerns-recall and light that has been going on. Had to mention at the end of our conversation to remind him and then for him to tell me the car would have to stay for 5 days for diagnostic. Anyway- took it elsewhere and got the job done that day. I understand it is your procedure and waiting time for diagnostic, but to be without a car for 5 days? When all is said and done, minor issue. Also, I wasn’t happy with George telling me that I was over, 1,500 for my service and an issue may not be covered? Kia warranty states otherwise and no one at your service department has ever said that. Especially during times when appointments were hard to get cause you were busy.