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Service Center Review Summary
4 out of 5
2/22/2024
I was very happy with the customer service Jeffery provided. I was also happy with the explanation I received for what was wrong with my vehicle and what needed to be done to fix it. Will definitely be back for any further service for my vehicle. Thanks
5 out of 5
2/21/2024
Emily is always so pleasant and helpful. Everyone I encountered was kind and professional from the staff greeting me coming in to Emily to the staff that was able to transport me to and from my home.
2 out of 5
2/21/2024
Took way too long. Showed up at 10am told her I would go to BJs and come back at 12. Came back at 12 and for some reason she told them to not work on it until 12. Then waited close to another 4 hours. She told me it will be done by 3pm. 3:30 came and not done. When I looked out the garage window she was sitting with the mechanic who was working on my car. I’m waiting all this time and she’s keeping him from working on my car by bullshitting with him. No apologies or anything
5 out of 5
2/21/2024
He was great!
4 out of 5
2/21/2024
I wish the next maintenance sticker on window was printed. Looks more professional and easier to read
5 out of 5
2/21/2024
Torey was very accommodating and able to answer all my questions about the service I was receiving today.
5 out of 5
2/20/2024
Very friendly staff and quick service.
5 out of 5
2/20/2024
Everyone was polite and very helpful
5 out of 5
2/20/2024
Nice job
5 out of 5
2/20/2024
Thanks Torey, everything was was great.
5 out of 5
2/19/2024
Eric was the best service advisor I have ever met. His service was beyond my expectations. Two thumbs up!
4 out of 5
2/19/2024
Matt Park provided a very excellent customer service and experience. He is always with a big smile greeting the customers and provided an up date on anything the mechanic finds while servicing the vehicle. It’s incredible to see the amount of teamwork in play with the service team from communications between him, the mechanic working on the vehicle, shuttle drivers, and other peers. I’m impressed with the excellence and professionalism he provided.
5 out of 5
2/17/2024
Nice people and
Good jobs
1 out of 5
2/17/2024
Omg the worst ever tried to call back today. No luck finally left a message for the service manager but no response. This is not acceptable
5 out of 5
2/17/2024
Matt was very professional, and courteous and very helpful.
5 out of 5
2/17/2024
George,
Was very helpful
4 out of 5
2/17/2024
The friendly service exceeded my expectations. While I purchased my vehicle elsewhere, this will be the dealership I trust for all my needs. Also, the service on my Niro was completed sooner than estimated. Thank you Kia of Covina Valley!!
1 out of 5
2/17/2024
I really had no intention of buying a new car but I hope it was the right decision I know they were backed up but this was the second time I’m three weeks my Kia Soul was towed there the first due to rodents getting under hood the experience I had getting there was terrifieing it would have been nice if they just popped the hood just to see if the second time it was the same problem I would still hope they will let me know what was the problem that in only 3 weeks and putting out $885.00 it happened again
5 out of 5
2/16/2024
George was Very personable, efficient, and knowledgeable. He made me feel taken care of.
5 out of 5
2/16/2024
Matt was excellent!! Great customer service!
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