Kia My Service

Service was great. They even washed my car. Thank you.

Unfortunately, I took car in for a recall and I was ask since I was there if I wanted an oil change. Didn't want to come back because I am a caregiver and waiting is difficult. Waited for 2 1/2 hours and finally got called. That's when they told me you didn't have part. I should've been told in the beginning so that I didn't have to wait again. Last time I did an oil change it took 1 hour. Now I have to go back again and wait again. I think communication between your staff could've given choice to just come back and do oil change and recall together. I don't know if this can be solved or communicated so customer could make decision whether to wait or not. But it would be nice if we could.

George and Omar both guys’s service was super excellent ! Super Good!!!

Carl was very rude, inconsiderate and unprofessional. This is my first purchase with Kia and only my second time using the service department. If this is the type of customer service Kia provides I will never buy another Kia again. I was very disappointed and offended by his comments and lack of customer service. I hope someone in management will provide him the training he needs or he should quit his job if he is not happy working there. Once my lease is due I will be turning in my car and not buying another Kia again.

Great place yo do business. Dean Bello is amazing, service team are outstanding

Thank you for asking.

Time was a little less than was estimated. They were able to squeeze me in the same day, which was fantastic. I’m very happy that my car came through with flying colors. Everyone at the dealership was very nice and friendly.

Kept communication with me.

Why would they set up an appointment when they did not have the part? I had told them why I was bringing the car in so why?

I thought the customer service from the time of arrival,until time of departure. I appreciate the prompt scheduling from the day before to the service done today. Thank you for being a great example of superb customer service.

Yes polite customer service right to the point service done quickly. Thank you

Matt was fantastic!! Stay on top of my car kept me posted on everything!!

Grateful as always to service techs who keep my Kia humming with their regularly scheduled care. This time there were a couple paperwork slip ups. I’m looking forward to receiving via USPS the omitted ????system assessment page which helps me budget for future expenses. Also missing is the helpful window mileage sticker reminding me to schedule next oil change. A happy Covina Valley Service User

Great service. Michael was very friendly.

Very friendly and quick

No communication through out the whole 3 weeks my vehicle was there. It was in for a check engine light. I was told 3 weeks was not offered any kind of courtesy transportation. Vehicle is still under warranty. Got a text about a week later if I had any questions just to respond to the text. I did and still no answer. Very poor communication.. A courtesy update would be very appreciated. Even though vehicle is not done or has been worked on, some kind of communication would be very appreciative.. Won’t be going back to your dealer for any further business..

Still not clear to me why a software update takes 3.5 hours. I think you cmciuld do better scheduling to keep customers happy.

Well, schedule an appointment on on Thursday, May 17 I think and thinking when you get a recall for your car that they’re gonna have a part when you schedule these appointments. Unfortunately time is precious. I would think you guys would know that and when I got there, he said sorry ma’am you have to come back because we have to order the part so that was a waste of my morning. And then to find out they say thank you for coming and visiting and for the work that we done on your car well, they didn’t do anything on my car yet. And I am still waiting for them to call me to tell me that the party is in. It’s a recall that they sent us a letter so I’m pretty sure you guys have the computer and you can look it up. Kind of upsetting that’s how my morning was. So just waiting for them to reach out to me and hopefully I can get in the morning appointment and I can work in early on my days off.

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Everyone at your location was very polite and helpful