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Service Center Review Summary
4 out of 5
5/18/2024
I LOVE GEORGE!!! He is nice, very professional, Adam also!! The whole team Is great!! A few years ago I wouldn't step foot back in there due to poor management/employees!! The team now is A+ They are caring and very friendly
4 out of 5
5/18/2024
I have never had such a pleasant time turning my car in for service!! And the service was excellent and my car has never run so good, it’s like brand new. The person that picked me up at my job was very nice and reflects good on your whole service department!! Thanks for a good experience!!
4 out of 5
5/18/2024
Mr. Perez along with Michael explained in detail what the process was going to be from start to finish. They both exceedingly went beyond the scope of their customer service skills.
5 out of 5
5/17/2024
The service men were really helpful
2 out of 5
5/17/2024
On 5/2/24, I made an appointment for a recall repair on my Optima for 5/15. When I arrived, Cory asked why I was there and when I said it was for the recent recall he told me they would need To order the part! I was stunned. Why wouldn’t the part have been ordered two weeks prior when I made the appointment? It was very frustrating and I am so disappointed it happened. I’ve had several other recalls taken care of at this dealership and never had this issue. Cory said he would squeeze me in on Saturday if the part arrives on Friday and I appreciate that.. I don’t work nearby and it’s difficult for me to take time off from work.
5 out of 5
5/16/2024
Eric was helpful
5 out of 5
5/16/2024
Matt was very friendly and did a great job in explaining what was wrong with my car.
5 out of 5
5/15/2024
Jeffrey Cagle was awesome! So friendly and helpful.
5 out of 5
5/13/2024
Great, efficient service! Matt is wonderful!
4 out of 5
5/13/2024
Completely satisfied. Professional service. Car wash could use some help. Hire some kids to help out ????????
4 out of 5
5/12/2024
I received Great Service
All my question were answered
4 out of 5
5/12/2024
Yes, I was satisfied. The people were friendly. I was a little nervous about my brakes making a growling noise, but one of the service guys explained that it was from the power wash. After I left, the noise went away. Thank you guys for explaining everything and servicing the car.
5 out of 5
5/12/2024
Eric was friendly and helpful with recommendations for future visits.
4 out of 5
5/12/2024
Carl was very thorough in explaining everything that was done to my vehicle and let me know he would follow up with me regarding the parts that were ordered. I appreciate his patience and going the extra mile for me.
5 out of 5
5/11/2024
Good service, thanks.
4 out of 5
5/11/2024
Your crew is the best I have ever encountered. Very courteous and professional. No comparison to the other Kia dealership I had used in the past. Excellent service. I would like to thank all of them.
4 out of 5
5/11/2024
Eric, courteous, polite, amazing customer service, well mannerd.
Service completed promptly. At the end I was walked to my car he opened the door wished me well ???? He is an asset to your company.
5 out of 5
5/10/2024
Awesome service!
5 out of 5
5/10/2024
Matt Park was very kind and helpful
4 out of 5
5/9/2024
The best service I received from Covina Kia dealer.
Thank you ????
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