Kia My Service

I had an event to celebrate my Mom’s 97th birthday. I was notified multiple times of my 3:00 appt. I called in the morning, and tried to explain I would be waiting for my car. She showed no caring, and said it depended on the service dept. I tried to tell the service writer and he didn’t care, either. I waited almost 4 hours, for a 1st time service on an 8,000 service. They said due to the water issue, they no longer wash the cars, but I sat in the waiting room, and heard salesman tell new buyers, that they were washing their car, and would pull it up out front. They said they would at least do the windows, and they didn’t. Then Michael Connelly wanted to give me some joking small talk conversation, when I was picking up my car. I’ve bought 2 cars from your dealership, and sold 4 to friends, through my work. I was underwhelmed, and I did not appreciate any of the customer service, I received.

Mike is always polite and explains what is going on with your car and what needs to be serviced.

Fast efficient friendly That's Carl

The diagnosis was weak as in no offer but just to replace engine which is sad that I buy a car from Kia to later realized once it reached its warranty of 10 years or 100000 miles it takes a dump!!!very disappointed in service and no offer of a discount at all

Completely satisfied

The service was quick and thorough

Very nice person

He went above and beyond to help me get my car diagnosed and repaired as quick as possible so I could get back to work using my car. Thank you.

Eric, Was very professional and great customer service.He took time out to explain how to use my car report on my phone. Matt, Keep up the good work your doing a Fantastic Job! Kia service department has changed and you have made a difference.Enjoy your weekend!!

First of it all it took the dealership 3 weeks to give me a diagnosis with no update I had to keep call to know my status then after that the prices to fix a part is outrageous and it took them another week to fix my car a whole month in the dealership with no car loan has been the worse experience

Great job!

Mike was awesome. Fully explained everything I needed

Michael was professional, funny and transparent about the process. Most services are courteous but Michael made me feel welcomed as if I had been going to Covina of KIA for many years. Two thumbs up from me.

n/a

I know you’re busy but over 3 hours for a scheduled first service was s bit LONG.

It appears that the employees do no communicate with each other. My person assigned to wasn’t informed with the problem with my car. I now have to come back for another diagnostic test. $$$$$$

Michael Connelly is fantastic.

Service contract.

I was very pleased with as always with Miles service. Was not pleased to find out the dealership had been soled and the new owners were no longer honering their service contracts from costermers whose cars that were purchased before the sale . This will affect any new car purchases in the future. I have purchased four cars from covina valley kia since 2012 . If the service contract that I singed when i bought my current my current car .This will be the last car i will buy from covina valley kia .

Check engine light was on. So I made an appointment to have it checked out. I was told it would take 2-2 1/2 weeks to diagnose. I couldn’t leave my car there for that long. So I just had the oil changed and tires rotated. My appointment was at 10:30. The car wasn’t finished until after 3:30.